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What is Sutherland Translate AI?

Sutherland Translate AI provides a powerful, automated multilingual translation solution that harnesses artificial intelligence for real-time communication across more than 150 languages, with capabilities extending to 163 languages and upwards of 200 regional dialects. This advanced technology empowers businesses to significantly improve customer satisfaction by enabling non-native speakers to engage with clients in their preferred languages, all while seamlessly integrating with current contact center platforms and comprehensive customer relationship management systems. Boasting an impressive operational accuracy of 90%, it utilizes culturally-aware regional glossaries to preserve linguistic nuances, thereby enhancing both the translation quality and customer comfort. Additionally, Sutherland Translate AI streamlines operational workflows, allowing for the rapid training of new languages in less than three weeks and onboarding of new agents in just 48 hours, which supports quick scaling of services across various regions. Consequently, organizations can swiftly and effectively address a wide array of customer needs, promoting a more inclusive and responsive service atmosphere. This capacity for rapid adaptation not only benefits customer interactions but also positions companies favorably in an increasingly competitive landscape.

What is Azure AI Translator?

A platform powered by AI for fast translation of documents and text. This service allows for immediate translation of text or bulk processing across more than 100 languages, utilizing the latest developments in machine translation technology. It serves a wide range of use cases, from assisting customer support teams to enabling multilingual chatbots and in-app messaging functionalities. Effortlessly achieve accurate translation in over 100 languages. Develop customized models to effectively handle specialized industry terminology. Leverage the same robust technology that enables billions of translations every day within Microsoft services. Your data remains secure, as none of the text you input is stored during the translation process. Tap into the potential of our AI Translator service to easily incorporate real-time translation capabilities into your applications via a simple REST API request. Additionally, accurately determine the language of your original text, investigate alternative translations with a bilingual dictionary, and fluidly convert text between various scripts to improve the overall user experience. By employing these features, users can significantly enhance communication across language barriers, making interactions more efficient and effective.

What is Alorica ReVoLT?

Alorica ReVoLT is a groundbreaking platform that leverages artificial intelligence to provide instantaneous voice translation, thereby addressing language obstacles in real-time customer engagements. It supports two-way voice translation, grammar refinement, and transcription across 75 languages and 200 regional dialects, achieving a remarkable translation precision of more than 97%. By integrating this cutting-edge technology into a user-friendly desktop application, organizations can offer multilingual assistance without needing specialized agents who are proficient in every language. This enables current agents to converse in their own languages while the AI efficiently handles translation processes and accent adjustments. Furthermore, ReVoLT incorporates advanced background noise cancellation, significantly improving the clarity of discussions, and allows for quick scalability by creating a single multilingual queue that can effectively replace multiple language-specific teams. The platform’s real-time translation capabilities empower businesses to deliver consistent and compassionate customer experiences worldwide, which not only reduces operational expenses but also improves resolution rates. Ultimately, the design of this platform not only enhances communication but also promotes a more inclusive atmosphere for a diverse clientele, paving the way for broader engagement strategies. With its innovative features, ReVoLT is poised to redefine the landscape of customer service in an increasingly globalized world.

Media

Media

Media

Integrations Supported

Alorica
Azure AI Content Safety
Azure AI Services
Azure Marketplace
CELUM
Fleece AI
HaloCRM
Microsoft Azure
PolyAnalyst
PubNub

Integrations Supported

Alorica
Azure AI Content Safety
Azure AI Services
Azure Marketplace
CELUM
Fleece AI
HaloCRM
Microsoft Azure
PolyAnalyst
PubNub

Integrations Supported

Alorica
Azure AI Content Safety
Azure AI Services
Azure Marketplace
CELUM
Fleece AI
HaloCRM
Microsoft Azure
PolyAnalyst
PubNub

API Availability

Has API

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/products/ai-services/ai-translator

Company Facts

Organization Name

Alorica

Date Founded

1999

Company Location

United States

Company Website

www.alorica.com/alorica-revolt

Categories and Features

Categories and Features

Computer Assisted Translation

Collaboration
Localization Automation
Machine Translation
Marketing Management
Permission Management
Project Tracking
Quality Control
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Website Translation
Workflow Management

Translation Management

Billing & Invoicing
CRM
Collaboration
For Software
For Websites
Localization Automation
Machine Translation
Marketing Management
Order Management
Permission Management
Project Tracking
Quality Control
Quotes / Estimates
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Workflow Management

Categories and Features

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