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What is Sutherland Translate AI?

Sutherland Translate AI provides a powerful, automated multilingual translation solution that harnesses artificial intelligence for real-time communication across more than 150 languages, with capabilities extending to 163 languages and upwards of 200 regional dialects. This advanced technology empowers businesses to significantly improve customer satisfaction by enabling non-native speakers to engage with clients in their preferred languages, all while seamlessly integrating with current contact center platforms and comprehensive customer relationship management systems. Boasting an impressive operational accuracy of 90%, it utilizes culturally-aware regional glossaries to preserve linguistic nuances, thereby enhancing both the translation quality and customer comfort. Additionally, Sutherland Translate AI streamlines operational workflows, allowing for the rapid training of new languages in less than three weeks and onboarding of new agents in just 48 hours, which supports quick scaling of services across various regions. Consequently, organizations can swiftly and effectively address a wide array of customer needs, promoting a more inclusive and responsive service atmosphere. This capacity for rapid adaptation not only benefits customer interactions but also positions companies favorably in an increasingly competitive landscape.

What is BIK?

Enhance your interactions with international clients by implementing AI-driven real-time translations for support tickets. This innovative technology has the potential to increase your support team's productivity by as much as 60% across multiple communication avenues. By using AI, you can gain a clearer insight into customer requirements and quickly direct them to fitting solutions. With seamless integration into your Shopify platform, AI-enhanced recommendations enable users to effortlessly locate what they desire. Allow AI to elevate the customer experience by providing timely and accurate answers, ultimately saving valuable time and decreasing the dependence on human support agents. Optimize your return on investment by employing focused, personalized, and data-driven marketing tactics across widely-used social media networks. Leverage engaging carousels and limited-time promotional templates to boost customer interaction and inspire action through captivating visuals. Additionally, the profound integration of AI systems with Shopify, which includes translation services, summaries, and support, can dramatically enhance the efficiency of your support workforce, making them up to 20 times more productive. By adopting these sophisticated tools, companies can foster a more agile and interactive experience for their customers, leading to higher satisfaction and loyalty. Ultimately, the strategic use of AI not only streamlines operations but also opens new avenues for growth and engagement.

Media

Media

Integrations Supported

Instagram
Shopify
WhatsApp

Integrations Supported

Instagram
Shopify
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai

Company Facts

Organization Name

BIK

Company Location

United States

Company Website

bik.ai/

Categories and Features

Categories and Features

eCommerce Marketing

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

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