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What is SutiDesk?
SutiDesk provides an easy-to-use online helpdesk software tailored to enhance customer support for organizations of all sizes. Its user-friendly and collaborative design ensures that customer inquiries are resolved swiftly and effectively, while also providing a complete overview of all support requests. The platform enables businesses to seamlessly oversee and manage support tickets and related activities from a single, centralized interface. With SutiDesk, the hassle of installation is eliminated, making it straightforward to deploy. It significantly reduces both the time taken to resolve tickets and the overall costs of support services. Available on any device at any time, it guarantees exceptional capabilities for managing support tickets. Furthermore, the software boosts customer service productivity through automated features that transform emails into tickets and streamline customer case management. This tool ensures dependable support for both new and existing clientele, while also gathering tickets from multiple channels. Moreover, it empowers businesses to provide tailored assistance to their customers, making it a comprehensive solution that grows alongside organizational needs. SutiDesk not only optimizes operations but also cultivates stronger customer relationships by enhancing overall service quality and responsiveness. In doing so, it positions companies to meet the evolving expectations of their customers effectively.
What is SeamlessDesk?
SeamlessDesk offers a user-friendly and cost-effective cloud-based help desk solution that helps organizations meet their support objectives efficiently. This software stands out from the competition due to its intuitive interface and a wide range of features designed to enhance customer support. Users can select from various packages tailored to their needs, ensuring they receive only the functionalities that matter most to them. Regardless of the package selected, all users benefit from unrestricted access to every feature available. To get started, simply inform us of the number of agents required, and you’re ready to go without any hassle. This straightforward approach makes it easy for businesses to scale their support operations as needed.
Integrations Supported
TeamViewer
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SutiSoft
Company Location
United States
Company Website
www.sutisoft.com/helpdesk-software/
Company Facts
Organization Name
Seamless Desk
Date Founded
2017
Company Location
United States
Company Website
www.seamlessdesk.com
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management