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What is Swat.io?

Handling social media involves much more than just sharing funny cat videos and the latest dance challenges. As a social media manager, it is crucial to keep track of deadlines and approval processes while being adaptable to changes in order to ensure community satisfaction. This role can indeed present various difficulties. Since 2010, we have focused on meeting the needs of professional social media teams, recognizing that whether you are an individual entrepreneur or part of a large multinational company, establishing clear procedures is vital for maximizing efficiency in social media management tasks. Currently, more than 17,000 users rely on our expertise and resources. With Swat.io Publisher, you can easily craft and schedule posts that align with your overall social media strategy. Furthermore, Swat.io Inbox serves as a unified hub for handling comments, mentions, private messages, and audience reviews, enhancing communication. The era of shared logins has ended, as Swat.io guarantees that everyone has the appropriate access to all relevant channels. Now, providing feedback is simpler than ever, thanks to streamlined release processes and internal notes that improve collaboration among team members. Ultimately, our tools are crafted to empower social media managers, enabling them to operate more efficiently and effectively while achieving their goals. This transformation in social media management can lead to more productive teams and a more engaged audience.

What is OBI Engage?

Experience the revolutionary features of OBI Engage, which integrates social media, messaging platforms, reviews, live chat, and chatbots into one cohesive solution for exceptional customer interaction and online support. This system enables you to provide tailored and immediate customer service across multiple channels, such as social media, live chat, review platforms, and messaging services, fostering a base of satisfied and loyal customers. With OBI Engage, managing all online conversations becomes effortless through a centralized dashboard, while the inclusion of smart chatbots streamlines your service processes for greater efficiency. Moreover, the platform is equipped with sophisticated workflows, case management capabilities, and integration options with third-party systems, ensuring high-quality service delivery. The built-in monitoring feature keeps you updated on your brand's online reputation, allowing you to respond swiftly to customer mentions. In addition, you can easily create, schedule, and share posts on various social media networks using an intuitive content calendar, and thoroughly analyze the success and reach of your marketing campaigns with detailed social analytics and reporting. This comprehensive approach guarantees that your engagement methods remain agile and attuned to the needs of your audience, ultimately paving the way for continuous improvement in customer relations.

Media

Media

Integrations Supported

Facebook
Freshchat
IFS Ultimo
Instagram
Snapchat
X (Twitter)

Integrations Supported

Facebook
Freshchat
IFS Ultimo
Instagram
Snapchat
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$300 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Swat.io

Date Founded

2010

Company Location

Austria

Company Website

swat.io

Company Facts

Organization Name

OBI4wan

Date Founded

2011

Company Location

Netherlands

Company Website

www.obi4wan.com/nl/producten/webcare/

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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