Swirl vs. SearchUnify

Swirl seamlessly integrates with enterprise applications, providing real-time access to data. It allows for secure retrieval-augmented generation from corporate information without the need to store any data, all while operating effectively within your firewall. Furthermore, Swirl can connect effortlessly to your proprietary language models. With the introduction of Swirl Search, your organization benefits from an innovative solution that facilitates quick access to vital information from various data sources. The platform is equipped with multiple connectors tailored for popular applications and services, ensuring a smooth connection. Data migration is unnecessary since Swirl works harmoniously with your existing systems, prioritizing data security and maintaining privacy protocols. Designed specifically for enterprises, Swirl understands that moving data solely for search and AI integration can incur high costs and be inefficient. By providing a federated and unified search experience, Swirl offers a superior alternative for businesses seeking to maximize their data effectiveness. This strategy not only boosts productivity but also simplifies the search process across a variety of data settings, making it an essential tool for modern enterprises. Ultimately, Swirl empowers organizations to leverage their data more efficiently and effectively.

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.