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What is Swirl?

Swirl seamlessly integrates with enterprise applications, providing real-time access to data. It allows for secure retrieval-augmented generation from corporate information without the need to store any data, all while operating effectively within your firewall. Furthermore, Swirl can connect effortlessly to your proprietary language models. With the introduction of Swirl Search, your organization benefits from an innovative solution that facilitates quick access to vital information from various data sources. The platform is equipped with multiple connectors tailored for popular applications and services, ensuring a smooth connection. Data migration is unnecessary since Swirl works harmoniously with your existing systems, prioritizing data security and maintaining privacy protocols. Designed specifically for enterprises, Swirl understands that moving data solely for search and AI integration can incur high costs and be inefficient. By providing a federated and unified search experience, Swirl offers a superior alternative for businesses seeking to maximize their data effectiveness. This strategy not only boosts productivity but also simplifies the search process across a variety of data settings, making it an essential tool for modern enterprises. Ultimately, Swirl empowers organizations to leverage their data more efficiently and effectively.

What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Media

Media

Integrations Supported

Confluence
Google Drive
Jira
Microsoft Azure
Microsoft Teams
Slack
Apache Solr
Dropbox
Higher Logic Vanilla
Jive
KnowledgeOwl
MadCap Flare
Microsoft OneDrive
Moodle
Snowflake
Thought Industries
Trello
Vidyard
Wistia

Integrations Supported

Confluence
Google Drive
Jira
Microsoft Azure
Microsoft Teams
Slack
Apache Solr
Dropbox
Higher Logic Vanilla
Jive
KnowledgeOwl
MadCap Flare
Microsoft OneDrive
Moodle
Snowflake
Thought Industries
Trello
Vidyard
Wistia

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Swirl

Date Founded

2022

Company Location

United States

Company Website

swirlaiconnect.com

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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