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What is Symmetry Incident Management?

Incidents related to workplace security and safety are frequent, necessitating that organizations adopt a proactive strategy for investigating and handling these events before they escalate into larger, often public crises that can damage their brand and reputation. Whether dealing with minor issues like a broken light bulb in a parking lot or serious threats such as an active shooter scenario, it is vital that organizations manage, investigate, analyze, and document incidents thoroughly so appropriate actions can be implemented. Understanding how security teams conduct their daily operations allows companies to streamline processes and cut costs effectively. By leveraging tools such as customizable questions, real-time alerts, computer-aided dispatch systems, and intelligent narratives alongside site-specific records, images, and videos, organizations can gain a detailed perspective on how incidents unfold. The decisions made during and after an incident are pivotal, enabling organizations to make informed, data-centric choices about their resources, staffing levels, and reporting techniques, which ultimately leads to a safer work environment. Moreover, a dual emphasis on proactive and reactive strategies can enhance an organization's capability to address unexpected challenges with greater efficiency and confidence. By prioritizing safety and security, businesses not only protect their employees but also ensure their long-term operational success.

What is AlertOps?

AlertOps stands out as a top-tier platform for Incident Response Automation and Alert Management. This SaaS-based solution serves as a central hub for collaboration and automation, empowering organizations to significantly enhance their notification, escalation, and resolution processes for issues. When incidents arise that jeopardize vital business operations and revenue streams, the platform ensures that the appropriate individuals receive timely alerts containing essential information, facilitating quick resolution. As businesses seek to refine and revolutionize their incident response strategies to meet growing customer and operational demands, AlertOps offers unparalleled features that promote smoother customer interactions while enhancing operational efficiency and driving better business outcomes. Explore how some of the largest global companies harness the power of AlertOps to improve their response times, outpace rivals, and capitalize on critical moments. The ability to manage incidents effectively can ultimately determine an organization's success in today’s competitive landscape.

Media

Media

Integrations Supported

AppDynamics
Aqua
Auvik
Bitbucket
Catchpoint
ConnectWise PSA
Datadog
Dotcom-Monitor
Dynatrace
Google Cloud Trace
Jira
NodePing
Paessler PRTG
Panopta
Panopto
Prometheus
Rackspace
ServiceNow
SolarWinds Loggly
SwiftConnect

Integrations Supported

AppDynamics
Aqua
Auvik
Bitbucket
Catchpoint
ConnectWise PSA
Datadog
Dotcom-Monitor
Dynatrace
Google Cloud Trace
Jira
NodePing
Paessler PRTG
Panopta
Panopto
Prometheus
Rackspace
ServiceNow
SolarWinds Loggly
SwiftConnect

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AMAG Technology

Company Location

United States

Company Website

www.amag.com/incidentmanagement

Company Facts

Organization Name

AlertOps

Date Founded

2015

Company Location

United States

Company Website

alertops.com

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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