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What is Anecdote?
Detect software bugs and user experience issues in your reviews while receiving instant Slack notifications for pertinent feedback topics, and leverage natural language processing to evaluate insights from over 65 customer feedback sources. You can quickly identify bugs that customers have pointed out in their feedback. Anecdote continuously tracks all channels of customer feedback, including App Store reviews and support requests, diligently searching for any mentions of bugs. Our cutting-edge natural language processing technology guarantees the most accurate grouping of customer insights while ensuring secure on-premises processing to safeguard sensitive customer data. Enable real-time alerts for critical feedback insights and anecdotes that will be delivered straight to your Slack channels or team email accounts. You can easily set your preferred frequency and keywords for these notifications. Our comprehensive search feature sifts through all customer feedback, spanning both support interactions and reviews, to help you find exactly what you're looking for. This tool proves invaluable for carrying out product research and confirming your assumptions, which helps you maintain an accurate pulse on customer sentiment. Regular updates ensure your team remains informed and well-prepared to tackle any emerging issues swiftly, thereby enhancing overall customer satisfaction.
Integrations Supported
Gmail
Intercom
Microsoft Excel
Salesforce
Slack
SurveyMonkey
Typeform
Integrations Supported
Gmail
Intercom
Microsoft Excel
Salesforce
Slack
SurveyMonkey
Typeform
Amazon S3
Facebook
Freshdesk
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
$499 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Deep BlueDot
Date Founded
2022
Company Location
United States
Company Website
syncly.app/
Company Facts
Organization Name
Anecdote
Company Website
www.anecdoteai.com
Categories and Features
Categories and Features
Customer Feedback
Not specified