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What is Syncro?

Syncro serves as a comprehensive business platform designed specifically for managing a successful managed service provider (MSP). Experience the convenience of PSA, RMM, and remote access all bundled into one cost-effective solution. Additionally, you can enhance your productivity even further with seamless integrations to over 50 MSP and business applications that you already utilize. The pricing structure of Syncro is straightforward, offering a single flat fee that covers all PSA, RMM, and remote access functionalities, allowing for unlimited endpoints with no binding contracts or minimum requirements. This simplicity makes it easier for MSPs to budget and plan their services effectively.

What is Rocketlane?

Rocketlane is an agentic professional services automation platform built for client-obsessed delivery teams that need to manage projects, people, profits, and customer experience from one source of truth. The platform unifies project delivery and execution, people and profits, client experience, account intelligence, documents, forms, sheets, chat, templates, automations, and workflow governance. Rocketlane helps teams standardize delivery across projects while still tailoring each engagement to the customer’s context and goals. Its templates can auto-fill with information from CRMs, past projects, and delivery best practices so teams can start new projects with less repetitive setup. Automations handle approvals, nudges, escalations, follow-ups, and governance policies so teams can keep processes consistent without slowing work down. Nitro, Rocketlane’s AI-powered agent layer, pulls context from SOWs, emails, calls, and customer interactions to create project plans, SOWs, sales handoffs, implementation discovery documents, reports, and reusable playbooks. Nitro can also support configuration, migration, validations, go-live workflows, and knowledge creation across the delivery lifecycle. Resource management features help teams staff projects by availability, skills, workload, role requirements, project context, allocation limits, and cost guardrails. Profitability tools provide real-time visibility into margins, billable utilization, budget risks, revenue leaks, timesheets, expenses, and financial impact where delivery work happens. Customer intelligence features mine calls, emails, and chats for risks and opportunities such as blockers, escalations, scope creep, advocacy, and expansion potential.

Media

Media

Integrations Supported

Zapier
Axis LMS
Bitdefender GravityZone
ConnectWise ScreenConnect
Flowroute
Google Calendar
Google Workspace
Huntress
IT Glue
Ingram Micro Cloud
Mesh
Microsoft Teams
Narmada
Network Glue
Pax8
Simplesat
Slack
n8n
vCIO Hero

Integrations Supported

Zapier
Konnectify

API Availability

Has API

API Availability

Has API

Pricing Information

$129 per user per month
$129 per user per month (Core Plan) or
$179 per user per month (Team Plan)
Free Trial Offered?

Pricing Information

$19/month/user
Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 21-day trial.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Syncro

Date Founded

2013

Company Location

United States

Company Website

syncromsp.com

Company Facts

Organization Name

Rocketlane

Date Founded

2020

Company Location

United States

Company Website

www.rocketlane.com

Categories and Features

AI PSA

Not specified

Cybersecurity

Endpoint Management
Incident Management
Vulnerability Scanning

Dark Web Monitoring

Not specified

Endpoint Management

Not specified

Endpoint Protection

Application Security
Device Management
Web Threat Management

IT Security

Internet Usage Monitoring
Vulnerability Scanning
Web Threat Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Access Control (NAC)

Authentication
Authorization
Dashboard
Posture Assessment

Network Security

Access Control
Analytics / Reporting
Intrusion Detection System
Vulnerability Scanning

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Document Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

AI PSA

Not specified

Customer Onboarding

Not specified

Process Mapping

Not specified

Project Management

Not specified

Unified Workspaces

Not specified

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