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What is Synergy?

Synergy functions as a command center powered by AI, specifically tailored for enterprise IT operations, bringing together disparate elements of monitoring, ticketing, logging, and documentation into a unified platform. By seamlessly integrating information from tools like Splunk, New Relic, Jira, ServiceNow, and Confluence, it converts chaotic alert influxes into structured, prioritized insights that are easier to manage. Its Smart Incident Workflows not only streamline everyday tasks but also provide actionable recommendations, pinpoint ownership gaps, and accelerate resolution times, significantly lowering the average duration for detection and repair. Moreover, Synergy’s proactive monitoring features anticipate risks before standard alerts can trigger, recognize unexpected error spikes and overlooked escalations, identify emerging patterns, and facilitate investigative inquiries through natural language processing. In addition, its comprehensive root cause analysis tracks incidents meticulously across various timelines, logs, metrics, tickets, and post-mortem reviews, linking related events for immediate context and generating concise summaries to enhance comprehension. As a result, Synergy not only boosts the efficiency and effectiveness of IT teams but also empowers them to stay ahead of potential challenges, ultimately leading to a more resilient IT infrastructure.

What is Dell APEX AIOps?

Are you overwhelmed by the constant barrage of alerts and tickets? Dell APEX AIOps can help decrease the noise, identify incidents more quickly, and resolve issues with greater efficiency. Don't let an influx of alerts hinder your productivity. We automatically filter out these bothersome notifications, allowing you to focus on your work without interruptions. Say goodbye to traditional tickets; we provide you with "Situations" instead, enabling you to address problems proactively before they escalate and affect customer satisfaction. Stop the cycle of switching between multiple tools—our solution consolidates everything into one platform, making it easy to manage any incident, no matter where it originates. Harness the power of AI and machine learning to recognize trends and proactively avert future issues. With continuous delivery comes constant change, and Dell APEX AIOps streamlines the incident management process for ongoing enhancement. As a result, you can dedicate more time to other essential and fulfilling activities in your work life. Embrace a more efficient workflow and reclaim your focus today.

Media

Media

Integrations Supported

Confluence
Datadog
GitHub
Jira
New Relic
ServiceNow
Splunk Cloud Platform
Splunk Enterprise

Integrations Supported

Activu
AlertOps
Dell APEX
Exoprise CloudReady
Exoprise Service Watch
HCL BigFix Service Management
HCL MyXalytics
HCL MyXalytics FinOps
HCL iControl
Site24x7
eG Enterprise

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Unframe

Date Founded

2024

Company Location

United States

Company Website

www.unframe.ai/solutions/synergy

Company Facts

Organization Name

Dell Technologies

Date Founded

1984

Company Location

United States

Company Website

www.dell.com/en-us/dt/apex/aiops.htm

Categories and Features

AIOps

Not specified

IT Management

Not specified

Categories and Features

AIOps

Not specified

Cloud Monitoring

Not specified

DevOps

Dashboard

IT Alerting

Not specified

IT Management

Capacity Monitoring
User Activity Monitoring

Observability

Not specified

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