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What is Synergy?

Synergy functions as a command center powered by AI, specifically tailored for enterprise IT operations, bringing together disparate elements of monitoring, ticketing, logging, and documentation into a unified platform. By seamlessly integrating information from tools like Splunk, New Relic, Jira, ServiceNow, and Confluence, it converts chaotic alert influxes into structured, prioritized insights that are easier to manage. Its Smart Incident Workflows not only streamline everyday tasks but also provide actionable recommendations, pinpoint ownership gaps, and accelerate resolution times, significantly lowering the average duration for detection and repair. Moreover, Synergy’s proactive monitoring features anticipate risks before standard alerts can trigger, recognize unexpected error spikes and overlooked escalations, identify emerging patterns, and facilitate investigative inquiries through natural language processing. In addition, its comprehensive root cause analysis tracks incidents meticulously across various timelines, logs, metrics, tickets, and post-mortem reviews, linking related events for immediate context and generating concise summaries to enhance comprehension. As a result, Synergy not only boosts the efficiency and effectiveness of IT teams but also empowers them to stay ahead of potential challenges, ultimately leading to a more resilient IT infrastructure.

What is Exact Synergy?

Exact Synergy is a holistic solution for workflow and document management tailored for businesses. New clients can obtain the technology through comprehensive solution packages, while existing users can upgrade their Synergy licenses by incorporating additional users or supplementary features. Working alongside our resellers, we offer a unique combination of expertise and services specifically designed to cater to the needs of small and medium enterprises (SMEs). At its essence, Exact Synergy acts as the foundational platform that supports Exact's HRM, CRM, and BPM systems. It boasts powerful process management and automation functions, including alerts and notifications for users. In addition, it provides integrated document management and archiving, along with effective project management and administrative tools, and customizable templates for HR, sales, and assorted business workflows. Its seamless compatibility with Exact for Finance and ERP promotes a cohesive business ecosystem. The software allows for online access and is crafted for use on an international scale. Furthermore, Exact Synergy for CRM eliminates silos among departments such as sales, marketing, finance, and support, fostering a unified organizational database that significantly enhances collaboration and communication. The interconnectedness afforded by this solution is vital not only for strengthening customer relationships but also for driving operational efficiency across the board. The adaptability of Exact Synergy ensures that it remains relevant to evolving business needs and challenges.

Media

Media

Integrations Supported

Confluence
Datadog
GitHub
Jira
New Relic
ServiceNow
Splunk Cloud Platform
Splunk Enterprise

Integrations Supported

Voyced

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Unframe

Date Founded

2024

Company Location

United States

Company Website

www.unframe.ai/solutions/synergy

Company Facts

Organization Name

Exact

Date Founded

1984

Company Location

Netherlands

Company Website

www.exact.com/us/software/exact-synergy

Categories and Features

AIOps

Not specified

IT Management

Not specified

Categories and Features

Document Management

Not specified

Workflow Management

Not specified

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