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What is Sysadmin?

An auxiliary application enhances the management of Active Directory environments by providing a robust solution that enables efficient handling of numerous tasks. Users can seamlessly add, update, and delete objects in Active Directory while also accessing detailed information about both software and hardware. Furthermore, it supports the oversight of events, processes, and services on each individual computer. The application also empowers administrators to manage group memberships, reset user passwords, upload images, and remotely restart or power down machines. It tracks performance metrics of computers and recognizes trends, which aids in the effective addition of new users. In addition, it allows for monitoring of CPU usage, available drive space, memory consumption, HTTP requests, pings, processes, services, and various other events, illustrating its versatility in managing domains, servers, computers, users, and groups effortlessly. Overall, this application transforms network administration into a more streamlined and efficient process, significantly boosting productivity across the board. Notably, the user-friendly interface ensures that even those with minimal technical expertise can perform complex tasks with ease.

What is Specops Secure Service Desk?

Requests for password resets at the service desk pose a considerable risk, providing hackers with an opportunity to exploit vulnerabilities in security systems. In the absence of a self-service password reset feature, it is crucial for service desk agents to authenticate the identity of callers before issuing new passwords. The Secure Service Desk application equips organizations with the means to establish stringent user verification protocols at the service desk. By leveraging this application, you can significantly reduce the dangers posed by social engineering threats while bolstering your overall IT security measures. Traditionally, verifying users at the service desk relies on static data from Active Directory and common security questions like "What is your employee ID?" which can be easily acquired by malicious actors through targeted social engineering tactics. However, with the introduction of Secure Service Desk, user verification can involve more sophisticated methods that utilize existing data from Active Directory, moving beyond basic knowledge-based authentication to provide stronger protection against identity theft. This multifaceted strategy not only safeguards user accounts effectively but also fosters a more secure atmosphere within the organization, ensuring that sensitive information remains protected from unauthorized access. Such proactive measures can instill greater confidence in users regarding the security of their personal and professional data.

Media

Media

Integrations Supported

Active Directory

Integrations Supported

Active Directory

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sysadmin Anywhere

Date Founded

2009

Company Website

sysadminanywhere.com/index

Company Facts

Organization Name

Specops Software

Date Founded

2001

Company Location

Sweden

Company Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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