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What is Sysgem Enterprise Manager?

A single interface combines versatile and adaptable tools for managing and regulating systems, user accounts, and performing security audits, compatible with platforms like Windows, UNIX/Linux, OpenVMS, and IBM. The SEM framework includes three vital components: Sysgem System Manager (SSyM), Sysgem Account Manager (SAcM), and Sysgem File Synchronizer (SFiS), all engineered to work in harmony. This integration promotes the unification, simplification, and enhancement of essential system administration tasks across a varied multi-platform environment. It effectively streamlines the management of user accounts across different platforms and applications, leading to a more cohesive administrative approach. In addition, it facilitates the efficient distribution and implementation of configuration files across the entire infrastructure, ensuring both consistency and control. By utilizing these tools, organizations can markedly enhance their operational efficiency and bolster their security posture, ultimately leading to more robust system management overall. This comprehensive approach ensures that businesses can adapt swiftly to changes in their operational environment while maintaining high standards of security and efficiency.

What is Naverisk RMM & PSA?

Naverisk offers elegantly straightforward RMM and Service Desk software that serves as a robust, user-friendly, all-inclusive platform for automating IT services, thereby streamlining service delivery and lowering expenses. For over a decade, Naverisk has equipped MSPs and IT professionals with the tools necessary to provide outstanding IT support. With its advanced remote management and monitoring features, you can proactively identify and resolve issues before they impact users. By automating your IT services, you can significantly enhance your operational efficiency. The platform fully supports Windows, Linux, Mac, and SNMP devices, ensuring broad compatibility. Effective customer service relies on teamwork, and Naverisk’s service desk is specifically designed for IT experts and MSPs. It boasts powerful automation and collaboration features, enabling teams to work seamlessly together while integrating device management to swiftly address IT challenges. By fostering an environment of cooperation and efficient problem-solving, Naverisk empowers teams to deliver exceptional service.

Media

Media

Integrations Supported

ConnectWise PSA
ConnectWise ScreenConnect
Datto RMM
Datto Workplace
ScalePad
Splashtop Remote Support
Xero
e-automate

Integrations Supported

ConnectWise PSA
ConnectWise ScreenConnect
Datto RMM
Datto Workplace
ScalePad
Splashtop Remote Support
Xero
e-automate

API Availability

Has API

API Availability

Has API

Pricing Information

$200 per user per month
Free Trial Offered?
Free Version

Pricing Information

$110 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sysgem

Date Founded

1998

Company Location

Switzerland

Company Website

www.sysgem.com

Company Facts

Organization Name

Naverisk

Date Founded

2007

Company Location

New Zealand

Company Website

www.naverisk.com

Categories and Features

Database Monitoring

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Dependency Tracking
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Permissions / Access Controls
Predictive Analytics
Prioritization
Query Analysis
Resource Optimization
Troubleshooting

File Sync

Audit Trail
Backup and Recovery
Conflict Detection
Real Time Synchronization
Remote Synchronization
Synchronization Scheduling
Two-Way Synchronization

Identity Management

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

User Provisioning and Governance

Access Governance
Access Verification Workflow
Audits / Reports
Automatic Provisioning / Deprovisioning
Delegated Access Authorization
Identity Synchronization
Lifecycle Management
Multi-Factor Authentication (MFA)
Password Management
Policy Enforcement
Single Sign-On (SSO)
User Self-Service

Categories and Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

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