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What is Sysgem Password Management?

Tools that improve the management of passwords on a daily basis are vital for ensuring adherence to corporate and regulatory security protocols, all while alleviating the load on helpdesk resources. The Sysgem Self-Service Password Reset system consists of three key components that must be implemented; the main service is typically installed on the domain controller, the web enrollment interface can be configured on any IIS server within the network, and the client application is necessary on all user workstations to enable instant password resets. The Domain Controller runs a Windows Service that handles user password resets and maintains a database of security questions and answers that users create, which are essential for authenticating those requesting resets. This efficient method not only allows users to take control of their own password management but also bolsters overall security by making the password reset operation both convenient and secure. By utilizing such systems, organizations can significantly improve their password handling processes while ensuring compliance with necessary standards.

What is Powertech Password Self Help for IBM i?

Enabling users to reset their IBM i passwords on their own greatly reduces productivity obstacles for both the users and the IT support teams who typically manage these requests. This self-service method allows users to avoid the need for help desk tickets for password resets, thereby allowing IT staff to concentrate on more urgent technical challenges. Considering that password resets can account for nearly half of all help desk requests, the resulting gains in efficiency can be quite significant. To verify user identity and prevent unauthorized reset attempts, it is crucial to establish a series of challenge questions that users must answer accurately before a password reset is approved. Moreover, aligning system configurations with security measures is essential, which includes setting explicit rules about minimum password length, whether character repetition is permitted, and if the answers to security questions should be case-sensitive. These strategies not only strengthen security but also empower users by granting them greater control over their access credentials. Ultimately, this self-service capability can lead to increased user satisfaction and a more streamlined IT support process.

Media

Media

Integrations Supported

IBM i
Powertech Multi-Factor Authentication

Integrations Supported

IBM i
Powertech Multi-Factor Authentication

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sysgem

Date Founded

1999

Company Location

Switzerland

Company Website

www.sysgem.com/password-management

Company Facts

Organization Name

Fortra

Company Location

United States

Company Website

www.fortra.com/products/password-self-service-tool-ibm-i

Categories and Features

Password Management

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

Categories and Features

Self-Service Password Reset (SSPR)

Access Control
Alerts / Notifications
Application Security
Compliance Management
Credential Management
Employee Directory
Group Passwords
Password Database
Password Management
Reminders
Reporting / Analytics
Single Sign On
Two-Factor Authentication (2FA)

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