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What is System Architect?
UNICOM System Architect is recognized as a leading solution in the realm of enterprise architecture, enabling users to design and automatically generate data-driven depictions of their organization's architectural landscape, which includes elements such as strategy, business structures, operational frameworks, data management, application ecosystems, supporting systems, technologies, and infrastructure. These intricate views coalesce into a comprehensive mosaic that delivers vital insights and analytics, thereby facilitating an in-depth comprehension of both the present and anticipated states of the enterprise, as well as its interconnections, potential vulnerabilities, life cycles, and adherence to regulatory standards. This robust functionality empowers users to ask pivotal questions regarding the architecture and evaluate the quality of the answers obtained by examining the overall health of the architecture, which encompasses identifying deficiencies, assessing its age, understanding the origins of its data, and monitoring changes along with their respective timelines. Furthermore, the tool enhances strategic decision-making processes and cultivates a richer understanding of the architectural landscape, alongside its progression over time, thereby proving invaluable for organizations aiming for sustained success. Ultimately, UNICOM System Architect serves as a critical asset for navigating the complexities of enterprise architecture effectively.
What is Mosaic?
Mosaic enables digital interactions across multiple platforms, whether they are operated by our experts or used independently by clients. Once implemented, it provides universal access to its features. With Mosaic, your customers can effortlessly automate their interactions with your brand through sophisticated virtual assistants. Our robust enterprise capabilities are built on extensive industry expertise, serving businesses of all sizes and across various sectors. Regardless of whether communication is inbound or outbound—via voice, text, social media, or email—our cloud-based solution guarantees quick and easy activation, allowing for a rapid start. Mosaic designs personalized and smooth experiences for your clients whenever they contact you, similar to having your most skilled employee involved in every interaction to handle questions and facilitate transactions. We provide lifecycle managed services using a collaborative and pragmatic approach to ensure Mosaic is delivered effectively. Our dedicated Intrado Success Coaches are instrumental in keeping the software updated with the latest features and controls, while also integrating industry best practices to optimize performance and enhance user satisfaction. This comprehensive assistance not only reinforces the quality of customer engagement provided by Mosaic but also ensures that clients receive continuous support and improvements over time. Ultimately, our commitment to excellence is reflected in every interaction facilitated by Mosaic.
Integrations Supported
Cisco ACI
Eckoh
HoneyHive
Microsoft 365
UltraDNS
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UNICOM Global
Company Location
United States
Company Website
www.teamblue.unicomsi.com/products/system-architect/
Company Facts
Organization Name
Intrado
Company Location
United States
Company Website
www.intrado.com/en/enterprise-collaboration/customer-experience-services
Categories and Features
Enterprise Architecture
Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management