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What is Systemhaus.One?

Systemhaus.One stands out as an all-inclusive ERP and CRM platform tailored for IT system houses, leveraging SAP Business One to unify all critical business operations within a single solution. It offers diverse modules aimed at streamlining Managed Service Provider (MSP) responsibilities, integrating ticketing systems, managing contract lifecycles, controlling inventory, enhancing customer relationship management, overseeing financial accounting, facilitating data imports, and streamlining order management, all bolstered by API-driven automation and multi-tenant capabilities. Beyond these primary functionalities, users can take advantage of added features like document management systems, mobile applications designed for warehouse activities, and connectors for e-commerce sites, further broadening the platform's functionality. Systemhaus.One supports deployment across various environments, including private and public clouds as well as on-premises configurations, and offers both a conventional client and a modern web client that is continuously improved. This versatility guarantees seamless workflows from lead generation to cash collection, thereby aiding businesses in their growth and adaptation to an ever-evolving marketplace. By providing a comprehensive set of tools, Systemhaus.One equips IT system houses to enhance their operational efficiency and effectiveness, positioning them for sustained success in the competitive landscape. Ultimately, this robust platform not only streamlines processes but also empowers organizations to better serve their clients and respond to emerging challenges.

What is 365Ticketing?

The 365Ticketing software streamlines the incident resolution process in accordance with service level agreements (SLAs) established with partners. When an incident ticket is created, it is immediately routed to the appropriate staff member, who is then notified via email. The system's monitoring features keep track of how long interventions take, which is subsequently confirmed by the end-user, forming the basis for client invoicing. With various reporting options available, this ticketing system facilitates a thorough examination of the root causes of incidents, aiding in their reduction over time. By utilizing the analytical insights gained from these reports and the historical data stored within the SaaS ticketing system, businesses can enhance employee response times and overall operational productivity. Furthermore, the 365Ticketing application significantly contributes to increased efficiency by ensuring that tickets are addressed and resolved quickly, adhering to the predetermined SLAs, which in turn fosters greater customer satisfaction and streamlined operations. This comprehensive approach not only addresses immediate issues but also promotes a proactive culture of continuous improvement within the organization.

Media

Media

Integrations Supported

Microsoft Azure
SAP Business One
SAP HANA
SQL Server

Integrations Supported

Microsoft Azure
SAP Business One
SAP HANA
SQL Server

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$17.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

neumeier AG

Date Founded

1996

Company Location

Germany

Company Website

systemhaus.one/

Company Facts

Organization Name

Soft Pepper

Company Location

Romania

Company Website

www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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