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What is Systemhaus.One?

Systemhaus.One stands out as an all-inclusive ERP and CRM platform tailored for IT system houses, leveraging SAP Business One to unify all critical business operations within a single solution. It offers diverse modules aimed at streamlining Managed Service Provider (MSP) responsibilities, integrating ticketing systems, managing contract lifecycles, controlling inventory, enhancing customer relationship management, overseeing financial accounting, facilitating data imports, and streamlining order management, all bolstered by API-driven automation and multi-tenant capabilities. Beyond these primary functionalities, users can take advantage of added features like document management systems, mobile applications designed for warehouse activities, and connectors for e-commerce sites, further broadening the platform's functionality. Systemhaus.One supports deployment across various environments, including private and public clouds as well as on-premises configurations, and offers both a conventional client and a modern web client that is continuously improved. This versatility guarantees seamless workflows from lead generation to cash collection, thereby aiding businesses in their growth and adaptation to an ever-evolving marketplace. By providing a comprehensive set of tools, Systemhaus.One equips IT system houses to enhance their operational efficiency and effectiveness, positioning them for sustained success in the competitive landscape. Ultimately, this robust platform not only streamlines processes but also empowers organizations to better serve their clients and respond to emerging challenges.

What is Sutherland Connect?

Effective customer service is essential for improving customer loyalty and retention, which in turn significantly impacts a company's financial success. With customer expectations rapidly changing in recent years, there is now a demand for seamless interactions across multiple platforms, such as social media, messaging applications, and live chat. Customers expect quick and efficient service regardless of the channel they choose, as well as consistent support even when switching between different platforms. Sutherland Connect offers a powerful cloud-based omnichannel customer experience solution that utilizes cutting-edge engagement technologies to serve clients globally, all within a secure, multi-tenant environment. By adopting this hybrid approach, we can provide features typically exclusive to on-premise solutions, all delivered through a flexible 'as-a-service' model that can be tailored to meet our clients' unique requirements. This forward-thinking strategy not only improves the overall customer experience but also strengthens lasting relationships, which are vital for sustained business growth. Additionally, by continuously evolving our services to meet changing demands, we ensure that our clients remain competitive in an ever-shifting market landscape.

Media

Media

Integrations Supported

Microsoft Azure
SAP Business One
SAP HANA
SQL Server
SaaSOps Marketizer

Integrations Supported

Microsoft Azure
SAP Business One
SAP HANA
SQL Server
SaaSOps Marketizer

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

neumeier AG

Date Founded

1996

Company Location

Germany

Company Website

systemhaus.one/

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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