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What is TC Analytics?

TC Analytics acts as an essential tool for retail professionals, providing them with the ability to visualize real-time information collected from our people counting sensors that monitor customer interactions at the sales counter. This platform aids in tracking crucial management KPIs, enabling you to make informed choices that optimize resource distribution and boost your business’s profitability. Utilizing state-of-the-art technology, TC Analytics employs VECTOR 4D sensors that achieve a remarkable 99.5% accuracy in individual counts, a testament to 15 years of industry expertise and high client satisfaction across more than 7,000 retail sites. Moreover, this advanced tool allows for customer segmentation by gender and age, helping businesses identify which areas attract the most interest through the analysis of consumer behavior at the point of sale. As a result, retailers can adjust their strategies more effectively to address the varied needs of their clientele, ultimately leading to improved customer experiences and increased sales. With these comprehensive insights, businesses are better equipped to remain competitive in a rapidly evolving retail landscape.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Avaya Aura
Avaya Experience Platform
Five9
Genesys Cloud CX
HubSpot Customer Platform
MiCloud Connect
MiCloud Flex
Microsoft Azure
Microsoft Dynamics SL
Salesforce
Sugar Sell
Vonage Communications APIs (Nexmo)
Vonage Contact Center
Zendesk
Zoho CRM
Zoom Rooms
Zoom Webinars
contactSPACE

API Availability

API Availability

Pricing Information

$65 per month
Free Trial Offered?

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TC Group Solutions

Date Founded

2007

Company Location

France

Company Website

www.tcgroupsolutions.com

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Data Analysis

Data Discovery
Data Visualization
Predictive Analytics

Marketing Analytics

Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking

Qualitative Data Analysis

Data Visualization
Qualitative Comparative Analysis
Quantitative Content Analysis
Statistical Analysis

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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