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What is TELUS International Content Moderation?

TELUS International focuses on developing and delivering innovative digital solutions that enhance customer experiences (CX) for forward-thinking global brands. Their wide-ranging services support each step of clients' digital transformation processes, enabling them to quickly integrate state-of-the-art technologies that contribute to better business outcomes. The company’s robust portfolio includes digital strategy, consulting, creative design, IT lifecycle management, data annotation, intelligent automation, and comprehensive omnichannel CX services, which also include content moderation, safety protocols, and a variety of managed services. By fostering growth throughout all development phases, TELUS International partners with companies in fast-evolving industries like technology, gaming, media, eCommerce, fintech, healthcare, and travel. Through their expertise, they assist organizations in navigating the complexities of digital environments while enhancing overall operational effectiveness. Ultimately, TELUS International’s commitment to innovation positions them as a key player in shaping the future of digital customer engagement.

What is Spirit AI Ally?

Ally emerges as the leading tool for effectively managing your online community. It empowers you to eliminate toxic members, recognize and reward positive participants, and obtain in-depth insights into community interactions. A key feature of Ally is its sophisticated contextual analysis, which employs complex layers of scrutiny to assess the relationships among characters, phrases, messages, and individuals, thus providing a thorough understanding of communication trends on your platform. Ally is adept at detecting a wide range of behaviors, including aggression, harassment, bullying, identity-based hate speech, white nationalism, grooming, fraud, and other forms of targeted dialogue. Additionally, Ally's behavioral classification system is highly flexible, allowing customization in partnership with clients to tailor it to their unique needs. By focusing on safety and active engagement, Ally plays a crucial role in cultivating a healthier online environment for every participant. In doing so, it not only protects users but also promotes a culture of respect and support within the community.

Media

Media

Integrations Supported

Cisco Unified Communications Manager
Google Cloud Platform
Indent
PayFacto
SS&C Blue Prism
Salesforce
TxtFlo
UiPath
Verint AI Blueprint
Workvivo

Integrations Supported

Cisco Unified Communications Manager
Google Cloud Platform
Indent
PayFacto
SS&C Blue Prism
Salesforce
TxtFlo
UiPath
Verint AI Blueprint
Workvivo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TELUS International

Date Founded

2005

Company Location

Canada

Company Website

www.telusinternational.com

Company Facts

Organization Name

Spirit AI

Date Founded

2015

Company Location

United States

Company Website

www.spiritai.com/platform/

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

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