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What is TEM?

Telecommunications Expense Management (TEM) serves as a vital strategy for organizations, enhancing their Corporate Governance by efficiently managing their telecommunications costs. As businesses increasingly depend on telecommunications, these expenses have become more critical to overall performance, prompting a heightened focus on effective cost management strategies that deliver significant advantages. TEM has emerged as an essential solution in this context. Developed in the 1980s, TEM encompasses a range of methodologies and tools aimed at optimizing telecommunications resources, promoting greater transparency and efficiency to support informed decision-making. With the constant evolution of telecommunication services in the corporate sector, there has been a growing demand for improved investment strategies and robust process controls to match this dynamic environment. By utilizing TEM, organizations not only track their telecommunications expenses but also align their investments with their broader business goals, ensuring that they maximize the value of their telecommunications resources. Ultimately, this alignment fosters a more strategic approach to managing one of the most critical components of modern business operations.

What is OfficeWatch Call Reporting?

OfficeWatch Call Reporting serves as an efficient telemanagement solution for businesses, enhancing the oversight of communication networks and providing greater transparency. Among its dashboard functionalities are tabs that highlight the most costly, frequently dialed, and highest-priced calls, enabling users to obtain a swift summary of their organization's communication patterns. Moreover, automatic alerts sent via email, pop-up screens, and text messages to designated personnel significantly mitigate risks during emergency calls, allowing for a clear distinction between accidental dials and real emergencies. Users have the ability to tailor their dashboards and configuration options to suit their specific needs, ensuring a personalized experience. With its user-friendly interface, OfficeWatch Call Reporting also incorporates a versatile reporting engine that permits the scheduling of reports without disrupting the workflow of telecom administrators, ultimately streamlining operations further. Overall, this tool not only increases efficiency but also enhances the overall management of communication resources within the enterprise.

Media

Media

Integrations Supported

Avaya Aura
Avaya IP Office
Cisco 5000 Series
MiCloud Connect
MiContact Center Business
MiVoice Business
NEC UNIVERGE

Integrations Supported

Avaya Aura
Avaya IP Office
Cisco 5000 Series
MiCloud Connect
MiContact Center Business
MiVoice Business
NEC UNIVERGE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TNX

Date Founded

2000

Company Location

Brazil

Company Website

www.tnxcorp.com/post/telecom-expense-management-tem-mejore-la-eficiencia-corporativa-y-elimine-costos

Company Facts

Organization Name

Metropolis Technologies

Date Founded

1993

Company Location

United States

Company Website

www.metropolis.com

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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