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What is TEMExpert?

TEMExpert Business Intelligence empowers organizations to track historical spending and usage, extract valuable insights from analytics and reports, and perform thorough assessments of their telecom environment's condition. This innovative platform boasts outstanding performance, sophisticated analytical tools, cost-effective ownership, rapid report generation, and excellent self-service capabilities for users. Since its launch, Business Intelligence has served as a cornerstone of Convergence, supported by a team with a collective experience exceeding three decades in the industry. While performing historical audits to identify overcharges can be advantageous and lead to immediate benefits, it fails to tackle the larger challenge of improving the long-term management of telecom costs; given that overcharges and billing errors often recur annually, a more enduring solution is required. To effectively oversee and enhance telecom expenditures over time, organizations must adopt continuous monitoring and improvement strategies that focus on sustainability and proactive management. Additionally, integrating these strategies will help create a more resilient approach to telecom expense management.

What is Avotus ReflectR?

Unlock unparalleled insights into your utilization of UC&C, call performance, user interaction, productivity levels, and financial implications. At Avotus, we understand how crucial your UC&C platform is in cultivating an effective remote work environment. We also recognize the limitations associated with standard reporting tools provided by various UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber, Amazon Chime, and Connect. To genuinely improve UC&C practices, gain a competitive advantage, and optimize results, you need more than just the fundamental reporting, archiving, and retrieval functionalities. ReflectR equips you with Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts, enabling your leadership and management teams to swiftly evaluate usage trends in your UC&C platform, thereby enhancing employee productivity and engagement across the board. This all-encompassing solution not only simplifies your processes but also reinforces strategic decision-making, paving the way for sustainable success in your organization. With ReflectR, you can take informed actions that propel your business forward.

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Integrations Supported

Amazon Chime
Amazon Connect
Cisco Jabber
Cisco Unified Communications Manager
Microsoft Teams
Skype

Integrations Supported

Amazon Chime
Amazon Connect
Cisco Jabber
Cisco Unified Communications Manager
Microsoft Teams
Skype

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Convergence Analytics

Date Founded

2007

Company Location

Belgium

Company Website

www.convergence-analytics.com

Company Facts

Organization Name

Avotus

Date Founded

1981

Company Location

Canada

Company Website

www.avotus.com

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Wireless Expense Management

CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting

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