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What is TOMIA?

To effectively manage financial risks and safeguard their reputations, it is essential for operators to address fraud in real-time, particularly in relation to roaming and international calls. Although many telecom providers have set up various preventative measures against fraud, the advent of new technologies reveals further weaknesses that require attention. The integration of defenses against these emerging threats is often a gradual process, causing operators to shift from conventional offline methods to leveraging network enforcement capabilities that can immediately stop fraudulent calls in progress. Systems based on Call Detail Records (CDRs), which depend on successful call logs, tend to neglect failed call attempts, which confines their effectiveness to a more reactive approach. Consequently, there is a growing urgency for operators to take proactive steps to tackle fraudulent activities throughout every phase of the calling process. For example, by monitoring the volume of call attempts made to known black-listed numbers, operators can effectively identify and intercept PBX hacked devices, as fraudsters often cycle through numerous numbers before achieving a successful connection. Additionally, this forward-thinking strategy allows for the detection of behavioral patterns that may signal larger fraud operations, thereby bolstering overall security measures. As fraud continues to evolve, the need for innovative solutions becomes increasingly vital for the telecommunications industry.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

TOMIA

Date Founded

1999

Company Location

United States

Company Website

tomiaglobal.com/real-time-anti-fraud-raf

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Categories and Features

Fraud Detection

Not specified

Categories and Features

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