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What is TOTVS BI?

No matter what industry your company is involved in, the TOTVS BI solution is crafted to help you effectively address a wide array of challenges. By utilizing the powerful capabilities of this BI solution, you will achieve complete oversight of your business metrics, which are easily accessible regardless of your company's current stage. Instead of wasting precious time looking for a reliable way to manage your performance indicators, consider the efficient options provided by TOTVS. As a Brazilian tech enterprise, we specialize in developing business solutions tailored to fit organizations of any size. Our comprehensive tools not only support vital operations but also assist in administrative responsibilities, effectively linking the entire value chain. This strategy aims to bolster the competitive edge of entrepreneurs within their respective sectors. To create offerings that truly resonate with our clients, we commit to understanding each market segment as deeply as they do. As a result, we have established dedicated expert teams in every niche, capable of conducting thorough market analyses and delivering solutions that endure over time, thereby securing long-term success for our clientele. By nurturing this depth of knowledge, we ensure that our innovations are consistently relevant and beneficial, adapting to the demands of a rapidly changing marketplace. This commitment enables us to not only meet but anticipate the evolving needs of businesses today.

What is Ackee?

Ackee enhances your customer success strategies, allowing you to proactively identify and mitigate customer churn. Utilizing Ackee, your team can extract vital insights that facilitate positive experiences throughout the customer journey. Powered by our advanced data science platform, Ackee offers intuitive tools that provide the metrics necessary to deliver outstanding customer value. By consolidating your data with Ackee, you can access detailed health metrics, forecast customer churn, and review comprehensive account information all in one dashboard. Eliminate the chaos of spreadsheets and the annoyance of sifting through customer data. Receive critical metrics and real-time notifications that keep your team updated on important changes in customer engagement, enabling you to implement proactive measures to improve retention and drive adoption rates. Additionally, Ackee smartly categorizes your most vulnerable and highly engaged clients based on genuine customer actions, allowing you to develop scalable workflows that prioritize those who require immediate focus, ultimately leading to enhanced results for your organization. This method not only boosts operational efficiency but also nurtures deeper connections with your clientele, ensuring long-term loyalty and satisfaction. By utilizing these insights effectively, your business can achieve a more sustainable growth trajectory.

Media

Media

Integrations Supported

Civitfun
TOTVS ERP

Integrations Supported

Civitfun
TOTVS ERP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TOTVS

Company Location

Brazil

Company Website

en.totvs.com/solution_bi

Company Facts

Organization Name

Ackee Digital Enterprises

Company Location

United States

Company Website

ackee.co

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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