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What is TPGi ARC Platform?

To ensure that organizations prioritize the creation of inclusive experiences, establishing an Accessibility Resource Center is crucial. TPGi's Accessibility Resource Center (ARC Platform) offers a comprehensive suite of accessibility tools and a centralized platform that supports your organization's continuous efforts in enhancing accessibility. The ARC is built around an automated scanning and monitoring tool designed to detect accessibility challenges. This allows you to scan and evaluate individual web pages, entire websites, and specific user pathways. Your team will also benefit from a vast library of accessibility articles found in ARC’s KnowledgeBase, which provides code-level solutions to prevalent accessibility problems. Moreover, to fill any knowledge gaps within your team, you can engage in tailor-made training courses or consult with a TPGi accessibility expert for more complex scenarios via HelpDesk. The features of the Accessibility Resource Center (ARC Platform) encompass: ARC Monitoring, ARC KnowledgeBase, ARC User Flows, ARC API, ARC Tutor, ARC HelpDesk, ARC Workspaces, and ARC Test Initiatives. By integrating these tools and resources, organizations can significantly advance their accessibility initiatives, fostering a more inclusive environment for all users.

What is Helpeen?

Helpeen is a platform specifically crafted to help small software teams manage customer inquiries autonomously. It includes a centralized conversation inbox, a comprehensive help center stocked with articles and FAQs, and a variety of video tutorials designed to improve user support. Teams can classify their interactions as open, pending, or resolved, and users can easily seek help through an in-app widget or a publicly available help center. The knowledge base allows content creation in Markdown, organization into different categories, and translation into several languages to ensure wider accessibility. Furthermore, Helpeen provides embeddable components, like React integrations, and a JSON API, which empowers teams to design customized support experiences or start conversations directly from their servers. This service is especially advantageous for independent creators and small product teams looking for an effective way to manage user inquiries, share self-service resources, and integrate support features seamlessly into their applications. By doing so, Helpeen not only enhances the efficiency of customer support processes but also significantly boosts user satisfaction and engagement. This dual focus on operational excellence and user experience makes Helpeen a valuable asset for any small software team.

Media

Media

No images available

Integrations Supported

Jenkins
Jira Work Management
Zapier

Integrations Supported

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user/month
Enterprise Tier: $59 per user/month
Free Version

Pricing Information

€9/month per project
A free version is available. Paid pricing starts at €9 per project per month.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

TPGi

Date Founded

2002

Company Location

United States

Company Website

www.tpgi.com

Company Facts

Organization Name

Helpeen

Date Founded

2026

Company Location

Spain

Company Website

www.helpeen.com/en

Categories and Features

Digital Governance

Not specified

Web Accessibility Testing

ADA Compliance
Automated Testing
Ongoing Accessibility Monitoring
Reporting / Analytics
Visualize Accessibility
WCAG Compliance

Website Accessibility

Not specified

Categories and Features

Help Desk

Not specified

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