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What is TSB HealthCare?

Slot IQ, created by TSB Healthcare, is an all-encompassing solution designed for overseeing patient appointments and visits, specifically aimed at public and hospital outpatient services across Canada. Since its inception in 2018, it has played a crucial role in powering LabOnlineBooking.ca, a free booking platform used by outpatient lab facilities in British Columbia, which encompasses 69 active locations linked to four health organizations within the province. Throughout its time in operation, Slot IQ has enabled the scheduling of over 4 million appointments for 820,105 distinct patients, underscoring its significant role in enhancing patient access to healthcare services. The platform's ongoing efforts to refine the appointment scheduling process continue to enhance both efficiency and the overall patient experience in the outpatient care domain. As it evolves, Slot IQ remains committed to adapting to the changing needs of healthcare providers and patients alike.

What is Relatient?

Relatient is a healthcare technology company focused on improving how patients access care & how organizations manage front-end operations at scale. Its core solution, Dash®, is an intelligent patient access platform that unifies scheduling, communication & AI-powered automation into a single system built specifically for healthcare environments. Designed for hospitals, health systems & medical practices, Relatient supports complex scheduling workflows across multiple providers, locations & specialties. Its rules-driven scheduling engine helps ensure patients are matched to the right provider, appointment type & location based on real-world clinical & operational requirements, reducing scheduling errors & improving access to care. The platform enables patient self-service through web, mobile, chat & voice channels, giving patients flexible, convenient ways to book, reschedule & manage appointments. Automated, multi-channel communication, including SMS, email & voice reminders, helps reduce no-shows & improve engagement across the entire care journey. Relatient also incorporates AI-powered voice automation to handle routine scheduling & inbound calls, helping reduce call center burden & allowing staff to focus on higher-value interactions. This automation extends across appointment scheduling, confirmations, cancellations & common patient inquiries. Dash® integrates with leading EHR and practice management systems, allowing organizations to coordinate scheduling, communication, intake & payment workflows within their existing technology ecosystem. By connecting these processes, Relatient helps healthcare organizations reduce administrative workload, improve operational efficiency & deliver a more consistent patient experience. Long Standing HITRUST Risk-based certification, SOC2 compliance & proven HIPAA track record.

Media

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Media

Integrations Supported

Integrations Supported

AdvancedMD
Amazon Web Services (AWS)
Azalea EHR
DrChrono
EpicCare EMR
Greenway Health
Healthy Planet
InSync Healthcare Solutions
Intergy EHR
MEDITECH Expanse
ModMed
NexTech Patient Portal
NextGen Healthcare EHR
Nextech
Office Practicum
Oracle Health
Veradigm EHR
athenaOne
eClinicalWorks

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Demo for Pricing

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

TSB Healthcare

Company Location

Canada

Company Website

www.tsbhealthcare.com/slot-iq/

Company Facts

Organization Name

Relatient

Date Founded

2012

Company Location

United States

Company Website

www.relatient.com

Categories and Features

Patient Scheduling

Not specified

Categories and Features

Occupational Health

Not specified

Patient Engagement

Appointment Scheduling
Messaging
Mobile Access

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Payment Processing
Reminders
SMS Messaging

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