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What is TSM?

A field service management system is created to oversee aspects such as job cards, purchase orders, maintenance agreements, timesheets, and customer interactions, ensuring efficient operations and enhanced service delivery. This comprehensive solution streamlines processes and improves overall productivity in the field service industry.

What is KEPServerEX?

KEPServerEX offers seamless integration for a diverse range of devices and applications, encompassing everything from plant control systems to enterprise information systems. Recognized as the leading connectivity solution in the field, it acts as a centralized hub for industrial automation data applicable to all sectors. The platform is designed to empower users to effortlessly connect, manage, monitor, and control a variety of automation devices and software via a single, intuitive interface. Through the use of OPC, the automation interoperability standard, alongside IT-centric communication protocols such as SNMP, ODBC, and web services, KEPServerEX guarantees reliable access to essential industrial data. The solution has been meticulously developed and tested to meet the high expectations of performance, reliability, and user-friendliness set by its users. For those interested in understanding how KEPServerEX resolves typical connectivity challenges, our brief two-minute video provides an insightful overview, demonstrating its ability to offer secure and consistent access to real-time industrial data. This capability is crucial for facilitating informed decision-making across all levels of an organization, from the shop floor to the executive suite. Overall, this holistic approach not only drives operational efficiency but also promotes greater collaboration throughout the organization.

Media

Media

Integrations Supported

Asset Vision
Espro
MYOB
MYOB Acumatica
Oracle APEX
Oracle Access Management
Oracle Aconex
Oracle Advanced Security
Oracle Artificial Intelligence
Oracle Audit Vault and Database Firewall
QuickBooks Desktop Pro
Xero

Integrations Supported

Canary
EZReservation.net
Energy AnalytiX
Mettler Toledo Retail
Predator RCM
Siemens Opcenter APS

API Availability

Has API

API Availability

Pricing Information

$45 per user/month

Pricing Information

$452

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

The Service Manager

Company Location

Australia

Company Website

www.theservicemanager.com

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/kepware/kepserverex

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Industrial Automation

Not specified

Categories and Features

Industrial Automation

Not specified

Industrial IoT

Not specified

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