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What is Tahaki Pro?

Join the leading platform for monitoring and evaluating NGOs, managing operations, and collecting data effectively. Streamline and consolidate your beneficiary databases to prevent information overload, while also overseeing data related to various programs and services, ensuring they are effectively connected to the beneficiaries. This integration helps to avoid program fragmentation. Utilizing mobile applications for data collection enhances the efficiency of operations in the field. With access to tailored dashboards, you can perform data analysis, uncover trends and patterns, and make informed decisions. Reporting can be automated, allowing for real-time sharing with a variety of stakeholders. Tahaki Pro empowers you to oversee both beneficiary and household databases with user-friendly and dynamic tools. You can easily design sophisticated database structures for beneficiaries, and create unique identifiers for each beneficiary, further enhancing your data management capabilities. This comprehensive approach not only improves operational efficiency but also supports better service delivery to those in need.

What is 365Ticketing?

The 365Ticketing software streamlines the incident resolution process in accordance with service level agreements (SLAs) established with partners. When an incident ticket is created, it is immediately routed to the appropriate staff member, who is then notified via email. The system's monitoring features keep track of how long interventions take, which is subsequently confirmed by the end-user, forming the basis for client invoicing. With various reporting options available, this ticketing system facilitates a thorough examination of the root causes of incidents, aiding in their reduction over time. By utilizing the analytical insights gained from these reports and the historical data stored within the SaaS ticketing system, businesses can enhance employee response times and overall operational productivity. Furthermore, the 365Ticketing application significantly contributes to increased efficiency by ensuring that tickets are addressed and resolved quickly, adhering to the predetermined SLAs, which in turn fosters greater customer satisfaction and streamlined operations. This comprehensive approach not only addresses immediate issues but also promotes a proactive culture of continuous improvement within the organization.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$167 per month
Free Trial Offered?
Free Version

Pricing Information

$17.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tahaki Pro

Date Founded

2001

Company Location

Lebanon

Company Website

tahakipro.com

Company Facts

Organization Name

Soft Pepper

Company Location

Romania

Company Website

www.softpepper.ro/ro/produse/365Ticketing-Sistem-ticketing-Tichete-suport-clienti--12

Categories and Features

Nonprofit

Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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