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What is TalQ?
TalQ is an advanced cloud-based call accounting system specifically designed for the hospitality industry, featuring an automated voicemail system. This cutting-edge solution enables hotels to effectively track and bill customer calls as well as room service requests, resulting in improved billing precision and operational efficiency. With its role-based access control feature, the platform safeguards data while allowing administrators to manage user permissions easily. Additionally, TalQ offers integrated deployment monitoring, which aggregates information from various global properties into one platform, providing insightful analytics through a user-friendly interface. The automated voicemail capability not only facilitates customer communication but also increases guest satisfaction by enabling prompt responses to inquiries. In addition, TalQ includes a range of services such as mini bar management, wake-up calls, room service, and personalized voice mailboxes, all contributing to an enhanced guest experience. Its adaptability is showcased by the solution's seamless integration with both on-premises and cloud PBX systems, giving users flexibility in service deployment. Moreover, the platform's ability to consolidate communications and operational tasks makes it an indispensable asset for the hospitality sector. Ultimately, TalQ stands out as a holistic solution aimed at streamlining operational processes and improving guest services across the board.
What is TIM4biz Call Accounting?
A call accounting system fundamentally gathers and stores information about telephone calls from different telephone systems for future analysis by a person or a computer. In a standard corporate environment, a telephone setup that includes several extensions or handsets is known as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange), which serves to connect numerous phone lines with the local telephone exchange, linking it directly to the office's handsets. Furthermore, PBX extensions are not limited to just human-operated devices; they also include extensions for auto attendants, hunt groups, voice mail systems, fax machines, and various other technologies, which collectively improve communication efficiency across the organization. The adaptability of these systems empowers businesses to optimize their communication processes while also delivering insightful data through call analysis. Ultimately, this not only enhances operational effectiveness but also supports strategic decision-making based on communication patterns.
Integrations Supported
RMS Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$8 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
QBurst
Date Founded
2004
Company Location
United States
Company Website
www.qburst.com/en-us/products/talq/
Company Facts
Organization Name
TIM Technologies
Date Founded
2006
Company Location
Australia
Company Website
www.tim4biz.com
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log