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Ratings and Reviews 0 Ratings
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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is AgentHub?
AgentHub's real-time guidance equips agents with essential information precisely when they require it, enabling them to address customer inquiries swiftly and confidently. This innovative system streamlines the resolution process, allowing any agent to effectively handle calls with ease. With AgentHub's Next-Best-Action framework, training duration is significantly reduced, alleviating the stress and uncertainty often associated with customer interactions. The user-friendly design ensures that even those new to the role can excel as top agents almost immediately. However, before we can tailor Vistio AgentHub to your needs, it's crucial to gain a thorough understanding of your existing processes and the specific challenges you encounter. We prioritize these insights, leveraging our extensive experience in contact centers to configure Vistio for immediate, impactful results. Our dedicated team manages the entire implementation and maintenance process, simplifying the onboarding experience for your staff. Ultimately, we deliver AgentHub at a cost and time efficiency that surpasses traditional technology solutions, allowing you to focus on what truly matters—your customers. Furthermore, with our ongoing support, your team will continuously evolve and adapt to meet future demands with confidence.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
Vistio
Date Founded
2017
Company Location
United States
Company Website
www.vistio.io/agenthub/
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal