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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is Empolis?
Empolis Smart Cloud acts as a trusted partner in the field of Smart Information Management. With the capabilities of Empolis Smart Cloud, we support you in developing a customized service application, whether it is intended for internal use within your organization or for distribution to customers via licensing agreements. Furthermore, Empolis Service Express tackles the issue of scattered knowledge that resides across different systems and within the minds of your team members, making it difficult to locate answers quickly. By unifying all of your organization’s knowledge, Service Express establishes a centralized knowledge management system, ensuring that you have a singular source of information to resolve all your queries. This efficient methodology not only boosts productivity but also conserves essential time for your organization, allowing you to focus on what truly matters. Embracing this approach can significantly transform the way your team manages and accesses information.
Integrations Supported
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$16.50 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
Empolis
Date Founded
1986
Company Location
Germany
Company Website
www.empolis.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Big Data
Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal