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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is Eniston?
You have access to an intuitive and user-friendly interface that streamlines the management of your articles. This platform avoids unnecessary backend complexities, providing only the essential features for an effective knowledge repository. You can select from simple monthly or yearly pricing plans, with complete transparency and no hidden fees to worry about. Designed with an easy-to-navigate frontend, your audience will find it simple to use. If you want to tailor the appearance to fit your brand identity, personalizing the styles is a straightforward process. Additionally, you can empower your customers to review articles and share their feedback on their relevance. To enrich your content, you can include headlines, formatted text, images, videos, lists, code snippets, and much more, resulting in captivating articles. For those concerned about privacy, you can protect your knowledge base by limiting access through IPv4 or password requirements, keeping it exclusive to selected users. The article editor facilitates easy linking to your internal articles and categories, ensuring a unified experience for users. Exporting articles as xlsx files is a quick task, and you can also generate QR codes that lead directly to your content, simplifying sharing and access. With these powerful tools at your fingertips, managing your knowledge base not only becomes efficient but also an enjoyable experience, ultimately enhancing your engagement with the audience.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$6 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
Eniston
Company Location
United Kingdom
Company Website
eniston.io
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal