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Ratings and Reviews 0 Ratings
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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is PBworks Wiki Hub?
Discover a vibrant and up-to-date single-screen display for each wiki, enabling editing and formatting without requiring any programming expertise. You can effortlessly grant access to colleagues or outside collaborators, while also having the capability to store, converse about, search for, and share wiki pages, documents, and files fluidly. Each wiki page or file is easily reachable through computers, smartphones, or tablets, ensuring accessibility for everyone. With a monthly user base exceeding 4 million, PBworks distinguishes itself as a trustworthy option among online wiki providers. Wiki Hub, which utilizes the PBworks framework, has been influential in the wiki realm since its inception in 2005, gaining the confidence of numerous businesses, educators, and individuals. You can capture, collaborate, and distribute vital knowledge by creating private wikis tailored to your needs. The platform allows for the integration of text, links, and multimedia elements like images and videos, all while organizing your content in a coherent and categorized manner. Thanks to a robust search functionality, finding the information you need is a breeze, and automated notifications ensure that all team members remain up to date. This collection of features positions PBworks as an essential resource for managing information effectively and fostering collaboration among users. As the digital landscape continues to evolve, PBworks remains committed to adapting its tools to meet the growing demands of its diverse user community.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$20 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
PBworks
Date Founded
2005
Company Location
United States
Company Website
www.pbworks.com/wikis.html
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal