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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is Slicki?
Slicki offers an efficient solution for managing and retrieving information related to your Slack channels. Think of it as a wiki tailored specifically for Slack, acting as an intranet, a document management system, and a comprehensive knowledge base rolled into one. By incorporating the Slicki App into your Slack workspace, your team gains the ability to create, access, and modify informational pages directly within the Slack environment. This tool is particularly effective for sharing valuable insights, converting discussions into documented knowledge, and systematically organizing and accessing relevant data in a format that your colleagues are already accustomed to using. Additionally, Slicki can easily be accessed on any desktop or mobile browser by changing your "slack.com" team URL to "slicki.wiki," which allows you to view your content in a user-friendly layout. With this integration, collaboration is significantly enhanced, ensuring that essential information is readily available, thereby streamlining workflows and boosting overall productivity across your organization. The seamless nature of Slicki not only fosters a more informed team but also empowers members to contribute to the collective knowledge base effortlessly.
Integrations Supported
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$20 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
Slicki
Date Founded
2018
Company Location
Denmark
Company Website
www.slicki.wiki/
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal