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What is Talkie.ai?

Independent practices lose revenue and patient trust every time a call goes unanswered. Talkie.ai is the AI front desk agent that makes sure none do—answering 100% of patient calls around the clock and resolving requests end to end, on phone, chat, and text. What Talkie takes off your team's plate: Booking, rescheduling, and canceling appointments Refill requests routed into the chart New-patient intake, including chart creation Reminders and outbound recall campaigns After-hours coverage and voicemail replacement FAQs and provider messages Service in Spanish and 50+ languages Why the integration matters: Talkie is wired directly into athenahealth (athenaOne), ModMed EMA, Elation Health, AdvancedMD, and eMedicalPractice—each built with the EHR vendor itself, not a middleware connector. Every appointment, case, and chart is written in real time, so there's no double entry and nothing to reconcile later. Vetted and secure: approved Privia Health vendor, SOC 2 Type II certified, HIPAA-compliant.

What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

Media

Media

Integrations Supported

AdvancedMD
ModMed
athenaOne
Covetrus Pulse
EPIC Agent CRM
Elation Health
Freshdesk
HubSpot AEO
Veradigm EHR
Zenoti
eClinicalWorks
eMedicalPractice

Integrations Supported

AdvancedMD
ModMed
athenaOne
Covetrus Pulse
EPIC Agent CRM
Elation Health
Freshdesk
HubSpot AEO
Veradigm EHR
Zenoti
eClinicalWorks
eMedicalPractice

API Availability

Has API

API Availability

Has API

Pricing Information

$1000/month
Plans start at $1,000/month, which covers around 5,000 minutes of AI work—that's roughly 2,500 patient calls resolved by AI.
Every new partnership starts with a pilot period. 93% of practices that run a pilot with us go on to stay with Talkie.
Free Version
Free Trial Offered?

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Talkie

Date Founded

2017

Company Location

Poland

Company Website

talkie.ai/

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Dermatology

Claims Management
EMR / EHR
HIPAA Compliant
Image Management
Inventory Management
Patient Portal
Progress Notes
Scheduling
Treatment Plans

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

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