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What is Lumen by Talkwalker?

Lumen by Talkwalker is a social listening, media monitoring, and consumer intelligence platform built to help brands understand conversations, protect reputation, and make faster business decisions. The platform represents the next chapter of Talkwalker as it moves closer to Hootsuite while keeping the same data, reports, workflows, and integrations. Lumen by Talkwalker monitors conversations across social, digital, media, and AI channels so teams can identify trends, customer insights, risks, and competitive shifts before they become harder to manage. Its social listening capabilities make social data more accessible across teams and help organizations understand brand sentiment, consumer behavior, and market conversations. Its media monitoring tools help PR and communications teams measure brand performance, monitor coverage, and build stronger PR and content strategies. Its social benchmarking tools allow brands to compare performance against competitors and industry standards. The platform supports business goals such as marketing strategy, product development, media relations, consumer engagement, loyalty, and sales growth. PR teams can use Lumen by Talkwalker to protect reputation and mitigate crises, while social marketing teams can identify trends, measure campaigns, and optimize strategy. Consumer insights teams can uncover unmet customer needs and build innovation programs around real market signals. Agencies can use the platform to showcase data, strengthen recommendations, and win or retain clients. By combining social listening, media monitoring, social benchmarking, audience insights, customer feedback analytics, competitor tracking, and consumer intelligence, Lumen by Talkwalker helps organizations see what others miss and act with confidence.

What is SocialPilot?

SocialPilot is a social media management platform for agencies, small businesses, and marketing teams supporting 10 networks including Facebook, Instagram, LinkedIn, TikTok, YouTube, Threads, and Bluesky. Key features include post scheduling, bulk scheduling via CSV, drag-and-drop content calendar, AI-powered caption and content generation, unified social inbox, team collaboration with approval workflows, white-label reporting, competitor analytics, and client management. Integrates with Canva, Slack, Zapier, Google Drive, and more. Includes an MCP Server integration to manage social media directly through Claude AI. 14-day free trial available. No credit card required.

Media

Media

Integrations Supported

Facebook
X (Twitter)
Audiense
Bitly
Cerby
ChatGPT
Claude Code
Dropbox
Google Analytics
Gradient Works
Hootsuite
OwlyGPT
Rebrandly
RingCentral RingCX
Slack
Sniply
TikTok
Unsplash
Upfluence
Zillow

Integrations Supported

Facebook
X (Twitter)
Audiense
Bitly
Cerby
ChatGPT
Claude Code
Dropbox
Google Analytics
Gradient Works
Hootsuite
OwlyGPT
Rebrandly
RingCentral RingCX
Slack
Sniply
TikTok
Unsplash
Upfluence
Zillow

API Availability

Has API

API Availability

Has API

Pricing Information

$9,600 per year
Free Version
Free Trial Offered?

Pricing Information

$30/month
SocialPilot offers five plans designed for different team sizes and use cases.

The Essentials plan starts at $30/month and includes 7 social media accounts, 1 user seat, and 500 AI credits. The Standard plan at $50/month includes 15 accounts, 3 user seats, 1,000 AI credits, social inbox, and team collaboration.

The Premium plan at $100/month includes 25 accounts, 6 user seats, 5,000 AI credits, white-label reports, competitor reports, and client management.

The Ultimate plan at $200/month includes 50 accounts, unlimited users, unlimited AI credits, advanced white label, and a dedicated account manager.

Enterprise plans are available with custom pricing, including API access, SSO, and dedicated onboarding support. Annual billing is available across all plans with 15% savings. Additional social media accounts can be added to any plan at $4/month per account, and additional user seats can be added on Standard and Premium plans at $5/month per user.

A 14-day free trial is available on all plans with no credit card required.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Talkwalker

Date Founded

2009

Company Location

Luxembourg

Company Website

www.talkwalker.com

Company Facts

Organization Name

SocialPilot

Date Founded

2014

Company Location

United States

Company Website

www.socialpilot.co

Categories and Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Pricing Optimization

Channel Analysis
Competing Product Analysis
Forecasting
Market Analysis
Multi-Store Management
Price List Management
Price Optimization Automation
Pricing Analytics
Profitability Analysis
Scenario Planning

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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