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What is Tavant Field Service Management (FSM)?

Keeping pace with evolving customer expectations can be a challenging task for many businesses. To address this, manufacturers need to transform their field service operations from a reactive stance to a proactive approach. Tavant leverages cutting-edge technologies such as connected systems, machine learning, and artificial intelligence to assist organizations in navigating the new challenges associated with field service operations. Their Field Service Management solution equips teams with comprehensive, real-time insights regarding customers, machinery, and technicians, leading to enhanced productivity, superior customer experiences, and increased revenue. ADVANTAGES Field service teams can benefit from advanced tools that empower them in their roles. A centralized platform offers a holistic view of all assets, customers, and products in one location. Seamless integration with various service lifecycle modules, including warranty management and order fulfillment, ensures a smooth experience for customers. The intelligent platform is designed to adapt and evolve alongside business needs, further enhancing operational efficiency.

What is FieldConnect?

Utilizing field service software that effectively incorporates mapping technology can significantly enhance the efficiency of technicians in the field. Additionally, software that is seamlessly connected to your accounting system can lead to a substantial decrease in billing cycle durations. This allows field technicians to access all necessary information before, during, and after their service appointments, ensuring they are well-prepared for each task. By equipping your team with the right tools, you can attract and keep highly skilled workers who are motivated to excel in their roles. Furthermore, FieldConnect offers resources for gathering and reporting on a comprehensive array of workplace safety and compliance standards. Customers will benefit from a user-friendly self-service portal, making it simple for them to submit support inquiries. With FieldConnect’s software, managing field service technicians efficiently while they are on the road becomes a seamless process. This not only streamlines operations but also enhances overall customer satisfaction and service quality. Overall, the integration of such advanced technologies promotes a more productive and responsive field service environment.

Media

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Media

Integrations Supported

Integrations Supported

Microsoft Dynamics 365 Business Central
Microsoft Dynamics GP
Microsoft Dynamics SL
QuickBooks Online
Sage 300 Construction and Real Estate (CRE)
Sage Intacct
Viewpoint Spectrum
Viewpoint Vista
XOi

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Competitive pricing to meet your needs.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
On-Prem
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Tavant

Date Founded

2000

Company Location

United States

Company Website

www.tavant.com/manufacturing/field-service-management

Company Facts

Organization Name

FieldConnect

Date Founded

2002

Company Location

United States

Company Website

www.fieldconnect.com

Categories and Features

Categories and Features

Building Maintenance

Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Routing
Scheduling
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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