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What is Tavant Field Service Management (FSM)?

Keeping pace with evolving customer expectations can be a challenging task for many businesses. To address this, manufacturers need to transform their field service operations from a reactive stance to a proactive approach. Tavant leverages cutting-edge technologies such as connected systems, machine learning, and artificial intelligence to assist organizations in navigating the new challenges associated with field service operations. Their Field Service Management solution equips teams with comprehensive, real-time insights regarding customers, machinery, and technicians, leading to enhanced productivity, superior customer experiences, and increased revenue. ADVANTAGES Field service teams can benefit from advanced tools that empower them in their roles. A centralized platform offers a holistic view of all assets, customers, and products in one location. Seamless integration with various service lifecycle modules, including warranty management and order fulfillment, ensures a smooth experience for customers. The intelligent platform is designed to adapt and evolve alongside business needs, further enhancing operational efficiency.

What is FieldEx?

FieldEx offers a cutting-edge, cloud-based platform aimed at optimizing field service management and computerized maintenance management for businesses that require efficient task coordination across different locations. The solution allows teams to effectively organize both preventive and emergency tasks, assign technicians, create work orders, carry out inspections, and keep track of equipment, assets, parts, and progress of jobs. Field personnel can easily access their tasks through mobile applications, enabling them to provide real-time updates on their work and document service information from the field. Managers gain the advantage of being able to strategically allocate resources and maintain detailed service records across various sites, ensuring a well-organized operation. This adaptable system accommodates a variety of functions such as facilities maintenance, HVAC and commercial equipment repairs, industrial maintenance, equipment installation, and multi-trade field services. By bridging the gap between office planning and on-site implementation, FieldEx utilizes customizable workflows that are suited to different job types, helping organizations to move away from paper documentation and chaotic record-keeping towards a streamlined operational framework. This integration not only promotes effective communication but also significantly boosts productivity for field teams, ultimately leading to improved service delivery and customer satisfaction. Moreover, the comprehensive insights provided by the platform enable organizations to make data-driven decisions that further enhance their operational efficiency.

Media

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Media

Integrations Supported

Integrations Supported

Calendly
Google Calendar
Microsoft 365
Microsoft Power BI
Xero

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$10/user/month
Growth costs $10/user/month with annual billing or $15/user/month with monthly billing. Pro costs $55/user/month with annual billing or $65/user/month with monthly billing. Enterprise costs $85/user/month with annual billing only. Qualifying NGOs may receive Pro at no cost. All plans include a 14-day free trial with no credit card required; setup and onboarding are free.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
On-Prem
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Tavant

Date Founded

2000

Company Location

United States

Company Website

www.tavant.com/manufacturing/field-service-management

Company Facts

Organization Name

Fieldex Pte. Ltd.

Date Founded

2018

Company Location

Singapore

Company Website

www.fieldex.com

Categories and Features

Categories and Features

CMMS

Not specified

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