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What is Team Tracker?

Establishing a user-friendly check-in and check-out system allows for real-time tracking of personnel operating in the field. When this feature is turned on, it delivers location updates at regular intervals. Consequently, team leaders and coworkers can swiftly ascertain the positions of checked-in staff, which aids in optimizing field operations and improving communication as required. The integration of team messaging with location data greatly enhances the management of time, schedules, tasks, and overall interactions for mobile workers. Team members can engage in private chats or disseminate important messages to the whole team at once. For a dynamic and mobile workforce, understanding the immediate needs and locations of colleagues is crucial. The Nearby Teammates feature presents both a list and a map view of coworkers in the field, enabling you to conserve valuable time that might otherwise be spent on inquiries, allowing you to focus on upcoming tasks and decisions. This system not only elevates productivity but also cultivates a collaborative atmosphere in which team members can provide better support for one another. Furthermore, the ability to communicate effectively and track locations leads to improved team morale and a more cohesive working environment.

What is Helix?

Helix utilizes conversational data collection to engage with guests throughout their stay, gathering crucial insights while facilitating a smooth, contactless communication experience. Designed specifically for frontline staff, Helix effectively organizes feedback and inquiries based on sentiment and topic, enabling the prioritization of urgent issues that require swift attention. This system allows your team to work collaboratively in real-time, addressing guest requests immediately while they are still present. With a variety of notification options, task management, and SMS-based collaboration features, Helix simplifies the entire guest journey from check-in to check-out. By automating these communications, Helix allows you to focus on key tasks such as upselling additional services, fostering positive reviews, and improving transient occupancy rates. Moreover, this cutting-edge solution not only enhances the guest experience but also boosts operational efficiency for hospitality personnel, ultimately creating a more streamlined environment for both guests and staff. The integration of such technology signifies a transformative step in how the hospitality industry can better serve its clientele.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$2.50 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GrayMatrix

Company Location

India

Company Website

www.teamtrackerapp.com

Company Facts

Organization Name

MicroMetrics

Date Founded

2013

Company Location

Canada

Company Website

micrometrics.com/hospitality/

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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