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What is TeamSite?

Boosting customer engagement can be achieved by utilizing an integrated platform that offers customized experiences across multiple channels. OpenTextâ„¢ TeamSiteâ„¢ functions as a powerful content management system, empowering organizations to design and manage personalized, engaging digital interactions that are compatible with any device or medium. Users benefit from a single, intuitive interface that facilitates the creation, testing, targeting, and publishing of content, alongside the management of rich media assets, website design, and mobile app development. This platform's ability to personalize and optimize content delivery throughout the customer journey makes it a versatile and scalable solution, supported by a comprehensive range of innovative technologies. It equips business users, developers, and creative teams with tools and features that seamlessly integrate into their workflows, thanks to an intentionally designed composable user experience that prioritizes ease of use. Additionally, users can choose from a variety of deployment options, including public cloud services such as Google, AWS, or Azure, as well as internal management through Kubernetes containers or conventional on-premises infrastructure, providing organizations with the flexibility they need to meet diverse operational requirements. This adaptability ensures that businesses can maintain a competitive edge while effectively engaging their customers.

What is Oracle Knowledge Management?

Oracle Knowledge Management facilitates the efficient and consistent delivery of information across multiple channels. This innovative solution accelerates issue resolution for call center agents, while also allowing customers to effortlessly access the information they need, leading to increased customer satisfaction and loyalty. Speed up the creation of resources that benefit both your clients and call center personnel. With an easy-to-use authority tool and extensive media support, you can swiftly generate knowledge articles and other relevant materials to ensure that answers are readily available where they are required. Achieve enhanced efficiency and scalability through user-friendly point-and-click custom templates tailored for announcements, FAQs, guides, and more. Collaborate with a wide array of content contributors to build an exemplary knowledge database. Furthermore, empower your subject matter experts to review, comment on, and approve content updates through a streamlined workflow engine that adeptly manages the content creation process. This collaborative method not only improves the quality of your knowledge base but also encourages greater participation among team members, ultimately driving continuous improvement in service delivery. By fostering this environment, organizations can cultivate a culture of knowledge sharing that benefits everyone involved.

Media

Media

Integrations Supported

Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service

Integrations Supported

Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/knowledge-management/

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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