Ratings and Reviews 5 Ratings
Ratings and Reviews 0 Ratings
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Social IntentsProvide live chat assistance on your website using the collaboration platforms you're already familiar with, such as Microsoft Teams, Google Workspace, Slack, and Zoom. Easily create AI chatbots powered by ChatGPT with just a single click, ensuring that your chatbots can step in whenever your agents are not available. You can also develop chatbots for WhatsApp, SMS, and Messenger that can seamlessly transfer conversations to human agents when necessary. There's no requirement to master new software for customer support. This approach allows you to connect with prospective customers at the moment they seek assistance, boosting your chances of closing more deals and enhancing your online revenue potential. By streamlining customer interactions, you can foster better relationships and drive overall business growth.
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What is TeamSupport?
Established in 2008 by a group of professionals specializing in customer support, TeamSupport has developed its ticketing and live chat solutions based on the principle that customers are essential to any business's success. Throughout the past twenty years, we have evolved with our clients, providing cutting-edge solutions designed to enhance their workflows, improve efficiency, and ultimately ensure high customer satisfaction rates. Our commitment to innovation is reflected in our ongoing integration of new AI and automation features, which enable support agents to reduce time spent on repetitive tasks. This focus allows them to dedicate more energy to nurturing robust customer relationships, fostering business growth and sustainability for the long term. As technology continues to advance, we remain dedicated to empowering our clients through strategic enhancements in their support processes.
What is Rhino Support?
Customers tend to abandon their shopping carts for several key reasons, and leveraging live chat can effectively alleviate concerns regarding pricing since shoppers commonly compare prices; engaging them in conversation not only builds trust but also promotes sales. Furthermore, many customers partake in window shopping, looking for details on available colors and sizes, while issues during the checkout process can discourage them from following through with their purchases; therefore, offering support during this stage is vital. Providing discounts through chat can also serve as a compelling incentive, nudging hesitant buyers toward finalizing their transactions. Reflecting on your own encounters with live chat may reveal its importance, especially if you were either looking to purchase or needed assistance with a service. Unlike waiting on hold for extended periods, live chat often offers a more immediate and convenient solution, leading to enhanced customer satisfaction. Ultimately, facilitating easy and efficient communication for customers can significantly boost both sales and brand loyalty, demonstrating the value of this tool in modern retail. By prioritizing the needs of the customer, businesses can create a more positive shopping experience that encourages repeat visits.
Integrations Supported
Akita
Coztel
Customer Thermometer
Dropbox
FreeWebsite.com
Gmail
GoDaddy
Help Desk Migration
Highrise
Jira Work Management
Integrations Supported
Akita
Coztel
Customer Thermometer
Dropbox
FreeWebsite.com
Gmail
GoDaddy
Help Desk Migration
Highrise
Jira Work Management
API Availability
Has API
API Availability
Has API
Pricing Information
$50.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$ 97 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TeamSupport LLC
Date Founded
2009
Company Location
United States
Company Website
www.teamsupport.com
Company Facts
Organization Name
Rhino Support
Date Founded
2010
Company Location
United States
Company Website
www.rhinosupport.com/newchat/RS-tour/help-desk2.php
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management