Ratings and Reviews 5 Ratings
Ratings and Reviews 0 Ratings
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What is TeamSupport?
Established in 2008 by a group of professionals specializing in customer support, TeamSupport has developed its ticketing and live chat solutions based on the principle that customers are essential to any business's success. Throughout the past twenty years, we have evolved with our clients, providing cutting-edge solutions designed to enhance their workflows, improve efficiency, and ultimately ensure high customer satisfaction rates. Our commitment to innovation is reflected in our ongoing integration of new AI and automation features, which enable support agents to reduce time spent on repetitive tasks. This focus allows them to dedicate more energy to nurturing robust customer relationships, fostering business growth and sustainability for the long term. As technology continues to advance, we remain dedicated to empowering our clients through strategic enhancements in their support processes.
What is Sutherland Cognitive Knowledge Engine?
Contemporary businesses are faced with the challenge of managing a variety of content sources, each overflowing with detailed information, making it difficult to effectively curate knowledge and search results. This complexity can impede organizations from delivering prompt, smooth, and relevant experiences to their customers. Nevertheless, the adoption of Sutherland's Cognitive Knowledge Engine allows companies to gather ongoing insights regarding how their knowledge assets are being utilized. By maintaining a steady stream of these insights, organizations can fine-tune, adjust, and improve their knowledge resources, which ultimately fosters superior customer interactions. This forward-thinking strategy not only tackles existing obstacles but also prepares companies to thrive in the future, ensuring they remain competitive in providing exceptional service. As a result, businesses can build stronger relationships with their customers, enhancing loyalty and satisfaction.
Integrations Supported
Akita
ClicData
Coztel
Cx Moments
Facebook
Freshsuccess
Gmail
GoDaddy
Google Analytics
HubSpot Customer Platform
Integrations Supported
Akita
ClicData
Coztel
Cx Moments
Facebook
Freshsuccess
Gmail
GoDaddy
Google Analytics
HubSpot Customer Platform
API Availability
Has API
API Availability
Has API
Pricing Information
$50.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TeamSupport LLC
Date Founded
2009
Company Location
United States
Company Website
www.teamsupport.com
Company Facts
Organization Name
Sutherland
Date Founded
1986
Company Location
United States
Company Website
www.sutherlandglobal.com/products-x-platforms/sutherland-cognitive-knowledge-engine
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management