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What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

What is Ekara?

Ekara stands out as a comprehensive application monitoring solution that caters to a diverse range of platforms. This fully hybrid tool is designed to oversee all types of applications, including web, mobile, business, thick clients, and Citrix voice, enhancing their performance and availability in both intranet and internet settings. With its integrated interface and broad compatibility across various technologies, Ekara proves to be an essential asset for businesses and digital teams alike. As a disruptive technology, it uniquely merges the capabilities of real-user monitoring with synthetic monitoring into a single product. Its versatility ensures that it can effectively monitor all environments, whether intranet or internet. Moreover, Ekara's powerful features allow for monitoring from both desktops and laptops, as well as from actual smartphones running on Android or iOS. This means that all existing applications, including business apps and Citrix, can be monitored seamlessly, making Ekara a crucial tool for maintaining optimal application performance.

Media

Media

Integrations Supported

Axonius
Azure Virtual Desktop
Centreon
Citrix DaaS
IGEL
Paessler PRTG
ServiceNav
ServiceNow

Integrations Supported

Axonius
Azure Virtual Desktop
Centreon
Citrix DaaS
IGEL
Paessler PRTG
ServiceNav
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Company Facts

Organization Name

ip-label

Date Founded

2001

Company Location

France

Company Website

ekara.ip-label.com

Categories and Features

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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