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What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

What is Exoprise CloudReady?

Active or synthetic transaction monitoring (STM) replicates the actions of real users engaging with cloud services and infrastructure, including platforms like Office 365. User experience monitoring is conducted around the clock, ensuring constant oversight. The system does not require complex scripting, streamlining the process significantly. App performance can be observed through various methods, including Web UI, client interactions, and API transactions. Comprehensive performance data regarding the entire network path is provided for better correlation and identification of outages. Our solution is straightforward to implement and easy to manage over time. CloudReady works seamlessly with any version of Windows OS and is adaptable to various workloads. We thoroughly monitor all components of Office 365, such as Exchange Online, SharePoint Online, and Skype for Business, offering more than just basic ping checks. Extensive testing is conducted on both infrastructure and applications, incorporating cross-server timing assessments. Additionally, we perform detailed upload and download tests, as well as monitoring and evaluating message queues to ensure optimal performance. This comprehensive approach guarantees that any potential issues are swiftly identified and addressed.

Media

Media

Integrations Supported

ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
Dell APEX AIOps
IGEL
PagerDuty
Slack

Integrations Supported

ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
Dell APEX AIOps
IGEL
PagerDuty
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$2/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Company Facts

Organization Name

Exoprise

Date Founded

2010

Company Location

United States

Company Website

www.exoprise.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

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