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What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

What is Exoprise Service Watch?

Service Watch offers Digital Experience Monitoring (DEM) that encompasses applications, services, and the underlying networks they rely on. By integrating both passive and active monitoring into a comprehensive solution, IT teams can achieve total visibility and enhance employee productivity. This powerful tool enables the identification of network performance issues and the prompt detection of outages, ensuring seamless operational continuity. Additionally, it empowers organizations to make informed decisions based on real-time data insights.

Media

Media

Integrations Supported

ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL

Integrations Supported

ServiceNow
Dell APEX AIOps
PagerDuty
Slack
Splunk APM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$100/month/sensor
Most applications need a single credit
Buy what you need and expand anytime
Volume and bundle discounts are available
Multiple support plan options
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Company Facts

Organization Name

Exoprise

Company Website

www.exoprise.com

Categories and Features

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Server Monitoring

Not specified

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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Popular Alternatives

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