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What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

What is LinkEye?

Experience unprecedented monitoring speed for all of your WAN connections through LinkEye, a cloud-based solution designed for WAN visibility and AIOps. Featuring an extensive array of hundreds of Points of Presence (PoPs) globally, LinkEye optimizes network management by providing real-time insights, automated troubleshooting capabilities, and thorough analytics specifically designed for wide-area networks. This innovative platform enables organizations to effectively manage their WAN circuits, guaranteeing solid performance due to its extensive global reach. Furthermore, LinkEye's Digital Experience Monitoring (DeX) functionality proactively detects potential problems before they impact end-users, thereby ensuring peak application performance. The Co-pilot feature of LinkEye can fully automate the troubleshooting process, drastically cutting down the response time for issues from 30 minutes to an impressive 30 seconds. By leveraging the capabilities of DeX, users can pinpoint problems ahead of time, as even a malfunctioning last-mile fiber can destabilize WAN circuits and compromise application performance. LinkEye empowers its users to identify and rectify such issues quickly, providing a smooth network experience for everyone involved. In addition to its thorough methodology, LinkEye also plays a crucial role in boosting operational efficiency and enhancing overall user satisfaction throughout the organization. This combination of speed and reliability makes LinkEye an invaluable asset for any organization relying on WAN connectivity.

Media

Media

Integrations Supported

ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Microsoft Teams
Slack

Integrations Supported

ServiceNow
Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Microsoft Teams
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Company Facts

Organization Name

LinkEye

Company Website

linkeye.io

Categories and Features

Network Automation

Compliance Monitoring
Configuration Backup
Configuration Changes
Network Orchestration
Performance Monitoring
Tool Access Control
Vulnerability Assessments

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