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features
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What is TeamViewer Frontline?

TeamViewer Frontline serves as a comprehensive productivity platform tailored for enterprises, equipped with advanced industrial augmented reality solutions. By leveraging smart glasses and mobile technology, Frontline empowers on-site personnel to enhance their efficiency: our tools enable workers to access visual data, follow detailed instructions, address particular challenges, or consult with specialists, all while maintaining hands-free operation. The essence of Frontline lies in its ability to link your workforce with essential information and expertise, ensuring they can perform their tasks effectively. Ultimately, this platform not only streamlines workflows but also fosters a more connected and knowledgeable workforce.

What is AIRe Link?

AIRe Link is a cutting-edge browser-based visual remote support tool developed by Konica Minolta, designed to enhance customer support by offering remote visual assistance without the need for app installations. This innovative solution allows support teams to see precisely what their customers are encountering, which expedites troubleshooting and reduces the necessity for in-person visits. The process begins when a remote assistant sends an invitation via email or SMS; the customer can then easily join the session by clicking the link, accessing it immediately through their browser without any app download. After the connection is made, the assistant can view the customer's perspective in real-time, facilitating instant visual support. Customers can conveniently participate in support sessions directly from their browsers, which streamlines the connection process. By providing support teams with insights into customers' viewpoints, the platform enables accurate problem diagnosis and effective guidance. Additionally, it supports integration with RealWear smart glasses, allowing technicians to assist customers hands-free. This streamlined method not only boosts efficiency but also significantly enhances the customer experience, making it easier for both parties to communicate and resolve issues. Overall, AIRe Link represents a significant advancement in remote support technology.

Media

Media

Integrations Supported

Clarity Security
SAP Store
ThreatAware

Integrations Supported

Clarity Security
SAP Store
ThreatAware

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/frontline/

Company Facts

Organization Name

AIRe Link

Company Location

Czech Republic

Company Website

www.aire.link/

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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