Ratings and Reviews 2 Ratings

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Ratings and Reviews 7 Ratings

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What is TeamWorks?

Discover the ease of overseeing your work orders, assets, inventory, and preventive maintenance alongside our Intelligence Manager and Mobile Apps, all offered at an exceptional value! Kickstart your experience with two days of on-site training, and benefit from round-the-clock support from our dedicated tech team, available every day of the year, plus additional regional training opportunities planned throughout the year. Our expertise focuses on smooth integration to improve efficiency and reduce errors in data entry. If you're considering options for incorporating hardware to enhance Predictive Maintenance or Compliance, we are here to help. Whether you're looking to improve an existing workflow or create a completely new one, our software is customizable to meet your distinct operational requirements, guaranteeing you achieve the best possible outcomes. Together, we can work towards transforming your processes into a more streamlined and efficient system, paving the way for future success.

What is Optima Pro?

Optima Pro field service software is designed to help manage work orders, warranties, service contracts, field scheduling, spare parts inventory, and the overall organization of service operations. This popular tool from Damco enhances efficiency in field service tasks by effectively aligning service delivery teams based on their skills and availability while also managing service contracts with features for automatic renewal. Additionally, it allows for the generation and modification of invoices, and provides dispatchers and managers with real-time tracking of agents' locations. Within the field service sector, one particular segment faces ongoing challenges in coordinating its activities, which include overseeing on-site services, dispatching technicians for repairs and maintenance, and complying with customer service level agreements (SLAs). This constant pressure underscores the importance of effective management solutions in ensuring timely and quality service delivery.

Media

Media

Integrations Supported

Buyer's Toolbox BAR
Buyer's Toolbox Cube
Buyer’s Toolbox AP
PDI Logistics Cloud
Salesforce
USU Hybrid Cloud Management
Virtual In/Out

Integrations Supported

Buyer's Toolbox BAR
Buyer's Toolbox Cube
Buyer’s Toolbox AP
PDI Logistics Cloud
Salesforce
USU Hybrid Cloud Management
Virtual In/Out

API Availability

Has API

API Availability

Has API

Pricing Information

$1200.00/year
Free Trial Offered?
Free Version

Pricing Information

Free to Start
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teamworks Solutions

Date Founded

2002

Company Location

United States

Company Website

teamworkslive.com

Company Facts

Organization Name

Damco Solutions

Date Founded

1996

Company Location

United States

Company Website

www.damcogroup.com/salesforce/

Categories and Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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