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What is Technosys IT Management?
By entrusting live chat client management and technical support to external experts, businesses can channel their efforts on core functions and operations. Our specialized support can take your customer service to unprecedented levels of excellence. We offer tailored and cost-effective packages that are structured around the number of agents required, with options for hourly, per visit, or monthly billing. Outsourcing your live chat responsibilities to us could lead to savings of around 45-50%. Additionally, our live chat support services can markedly enhance visitor engagement, thus expanding your potential clientele. We manage the entire live chat process, from the initial installation of chat software through to ongoing updates and maintenance, while also selecting and training a dedicated and skilled team. This all-encompassing strategy not only boosts the quality of customer support but also enriches the overall customer experience, ensuring your clients receive the attention they merit. By opting for our services, you'll not only enhance operational efficiency but also foster deeper connections with your customer base. Ultimately, this partnership allows you to focus on growth while we handle your customer interactions with care and professionalism.
What is Magellan Solutions?
For over 17 years, Magellan Solutions has positioned itself as the leading provider of customer service outsourcing, inbound call center solutions, and tailored BPO services for small and medium enterprises across the globe. We occupy a strong position in a flourishing market, dedicated to empowering SMEs to improve and grow their BPO and call center operations. Our commitment is to forge long-lasting partnerships that drive shared success. By carefully selecting and recruiting talent for your projects, we emphasize two essential elements: the requisite skills and the appropriate character to guarantee outstanding performance. Our drive for advancement inspires us to assist you not only in sustaining but also in effectively establishing Key Performance Indicators (KPIs) that correspond with your growth and scalability ambitions. To meet your campaign needs, we provide a variety of options, including dedicated employee pricing and shared services, ensuring that scaling your operations doesn’t necessitate significant investments. Additionally, you can preserve or even enhance your Customer Satisfaction Rating, which currently stands at an impressive average of 95.63% in the consumer goods sector. Our flexible pricing structures include options based on a price per call or packaged services tailored to your specific needs. Ultimately, collaborating with us empowers you to confidently pursue your path to success while allowing you to concentrate on what truly matters: the growth of your business. By choosing us, you gain a partner that understands your unique challenges and is committed to helping you overcome them.
Integrations Supported
CSS
CakePHP
Drupal
HTML
Joomla!
MySQL
PHP
Salesforce
Sugar Connect
WordPress
Integrations Supported
CSS
CakePHP
Drupal
HTML
Joomla!
MySQL
PHP
Salesforce
Sugar Connect
WordPress
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Technosys IT Management
Company Location
India
Company Website
www.technosysmanagement.com/live_chat.php
Company Facts
Organization Name
Magellan Solutions
Company Location
United States
Company Website
www.magellan-solutions.com