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What is Teleperformance?

Discover our all-encompassing social media solution designed to enhance your customer interactions on various platforms. Our approach is crafted to seamlessly fit within your omnichannel strategy, encouraging active engagement with your audience across all social media channels. By responding to your community's inquiries directly on these platforms, you showcase your brand's dedication to their concerns. Pay attention to your audience's sentiments to deepen connections and elevate engagement levels significantly. Cultivate meaningful relationships with your customers to transform them from mere followers into enthusiastic champions of your brand. Boost your brand's visibility on social media while effectively guiding users along their customer journey. Our services encompass evaluation, recruitment, tool configuration, and comprehensive training. Following the implementation of our customized strategies, which include processes, tools, metrics, and training, we build a strong and efficient social media community management framework that delivers tangible results. Partnering with us not only allows you to manage your online presence effectively but also significantly enhances customer experience and loyalty. Through our targeted efforts, you can achieve a dynamic and engaging social media environment that resonates with your audience.

What is Proofpoint Social Discover?

Social Discover is an innovative tool that keeps a vigilant eye on social media channels to detect any fake accounts associated with your brand. By simply clicking a few buttons, you can easily evaluate the number of branded profiles present on diverse social media platforms. This resource is designed to continuously hunt for new accounts based on your defined search parameters, ensuring that you receive timely alerts if anyone attempts to impersonate your brand for nefarious reasons. This proactive approach allows you to act quickly to protect your brand’s reputation. Moreover, Social Discover simplifies the process of organizing each fraudulent social media account you come across. You have the option to use preset categories like corporate, product, competitor, and fraudulent, or you can create personalized labels tailored to your specific requirements. Once you've categorized these accounts, you can efficiently visualize and manage your social media strategy in accordance with these classifications. Additionally, Social Discover goes beyond just revealing fake accounts; it also highlights potential security and compliance threats that may jeopardize your business, thus helping you uphold a safe online environment. By utilizing this powerful tool, you can effectively safeguard your brand’s standing in the digital realm and ensure its ongoing success. This comprehensive approach not only protects your brand but also enhances your ability to engage with your audience confidently.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teleperformance

Date Founded

1978

Company Location

France

Company Website

www.teleperformance.com/en-us/services/social-media

Company Facts

Organization Name

Proofpoint

Date Founded

2002

Company Location

United States

Company Website

www.proofpoint.com/us/products/social-discover

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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