Ratings and Reviews 1 Rating
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What is Teltrac?
Teltrac G7 UC Call Accounting provides in-depth reporting and analysis for every type of call, encompassing any UC service, PBX, or IPT switch, including IDD, Long Distance, Local, VNP/Tie-Line, ISDN, SIP, Paid Service, Fax, Video, and Internal calls, along with Caller ID and imported mobile bill data. It features multi-tenant capabilities across all equipment and services within your multinational enterprise network, allowing for seamless management. The system calculates call charges and generates reports categorized by call type, cost, duration, destination, employee, and department, ensuring that all relevant data is easily accessible. Supporting UC, PBX, and IPT solutions from various vendors on a global scale, it can be deployed on different server platforms or offered as a cloud-hosted service. Among its many benefits, the system enables organizations to control and reduce telecom expenses by providing real-time monitoring of all calls and associated charges. Additionally, it allows for the allocation of call charges to specific cost centers, facilitating the recovery of costs from employees. The software is capable of detecting carrier over-billing, verifying the implementation of rate plans, and measuring carrier performance, while also preventing fraud through the monitoring of PIN code abuse and unauthorized calls. Furthermore, it includes hacking and intrusion detection capabilities to identify exceptions and signature patterns, ensuring compliance and risk management through the permanent archiving of all call records and the detection of calls made to restricted numbers. By measuring efficiency and staff performance against key performance indicators, organizations can ensure they are operating at optimal levels. Overall, Teltrac G7 is a comprehensive solution designed to enhance call management and reduce costs effectively.
What is CommsOffice Express?
CommsOffice Express functions as a comprehensive call management solution for both single and multiple locations, consistently evaluating the effectiveness of your business's interactions with existing and potential clients. This robust tool integrates effortlessly with your phone system, providing instant, real-time graphical representations of both incoming and outgoing calls across your organization. The Today screen grants a quick visual summary of system performance for any time of day or selected historical period. Users can personalize this interface with various chart options and apply filters to highlight only the information that is most relevant to them. Boasting 140 standard reports, CommsOffice Express offers a wealth of data, facilitating detailed reporting based on criteria such as site, department, extension, trunk, DID/DDI, account code, and even the frequency of calls to specific phone numbers. This level of customization empowers organizations to adjust their reporting and analytics, aligning them with specific operational needs, thereby enhancing the overall efficiency of their communication strategies. Additionally, the user-friendly design of the platform makes it accessible for teams to quickly grasp and utilize the insights it provides.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Capex or Subscription
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Interpacific Data Management
Date Founded
1987
Company Location
Asia Pacific - Products and services deployed globally
Company Website
www.teltrac.com
Company Facts
Organization Name
CommSoft Software Solutions
Company Website
commsoftrms.com/commsoffice-express/
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log