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What is TenForce?

Making data accessible and actionable can be challenging in a manufacturing facility with numerous processes. As operations expand, adhering to safety, quality, and environmental regulations becomes increasingly complex. The manufacturing sector relies heavily on predictability and reliability, as success is rooted in the precise execution of established processes. TenForce was developed based on input from our clients to accurately reflect the operational realities within a plant, ensuring that businesses can navigate these complexities more effectively. By leveraging this feedback, TenForce aims to streamline operations and enhance compliance across the board.

What is OptiOp?

The first step involves measurement, where it is noted that clients often evaluate the customer service delivered by their teams through methods such as listening to phone calls, scrutinizing chat interactions, or examining posts on social media platforms like Twitter and Facebook. Nevertheless, the findings are typically recorded in spreadsheets, which can lead to a scenario where, after several weeks, deriving valuable insights becomes so labor-intensive that the quality program suffers. OptiOp streamlines this process by allowing users to easily formulate and update evaluation forms, perform quick assessments across different skills and communication channels, offer feedback during employee meetings, and monitor action items effectively. It also tracks the duration taken to provide feedback and ensures that employees confirm receipt of that feedback. Moreover, users can take advantage of the chatbot feature to request a demo of the service, making the process even more user-friendly. Beyond basic measurements, the benefits of OptiOp are extensive—consistent implementation of both assessment and feedback is vital, which is why OptiOp promotes efficient calibration sessions that bring your evaluation or quality assurance team together for enhanced collaboration and superior results. This holistic approach not only elevates service quality but also nurtures a culture of ongoing improvement within your organization, ultimately leading to better customer satisfaction and loyalty.

Media

Media

Integrations Supported

Enhesa

Integrations Supported

Facebook
X (Twitter)

API Availability

API Availability

Pricing Information

$9000 per year

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TenForce

Date Founded

2001

Company Location

Belgium

Company Website

www.tenforce.com

Company Facts

Organization Name

At the touch of a button

Date Founded

2013

Company Location

United Kingdom

Company Website

www.optiop.com

Categories and Features

Audit

Not specified

CAPA

Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management

Competency Management

Not specified

Complaint Management

Not specified

Connected Worker

Not specified

Contractor Management

Not specified

Document Control

Change Management
Compliance Management

EHS Management

Audit Management
Corrective / Preventive Actions
Environmental Management
Incident Management
Industrial Safety Management
Occupational Health Management
Safety Risk Assessment
Training Management
Waste Management

Environmental

Not specified

Food Safety

Not specified

Permit to Work

Not specified

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Document Control
Risk Management

Safety Management

Audit Management
Corrective / Preventive Actions
Incident Management

Categories and Features

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